My User name is kept changing in the community

[Chaitanya ILCR]

new

old

I have updated it back once but got changed again 

has anyone else facing this issue?

[Tanushree Maiti]

Do you have different user name  in ServiceNow platforms  like Now Support, Now Learning, and Servicenow  Community. In that case , it could be a synching issue against ur user Id

[Chaitanya ILCR]

Hi @Tanushree Maiti ,

This is my personal account and not associated with any account in Now Support.

Now Learning has a user name? 

I will go and update it there. could you please share where can I find the user_name in the now learning

And I have been using this account for last 3.5 years and this is happening since this morning.

[SohamTipnis]

Hi @Chaitanya ILCR ,

You can go to the My Settings in Community Dashboard below My Profile: In this you can change the username from it. I have attached my profile screenshot; you can refer to it.

My guess will be ServiceNow is currently merging the university and community; for this reason, I have seen the change in usernames of members.

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@Chaitanya ILCR 

Same happening with me from last 2 days.

When I login 1st time in morning, I have to update it.

not sure if it's happening for few more members.