Auto update the department and email ID.

nishanthip
Tera Contributor

yesterday

Auto field update based on the caller ID. It was working fine before but i am not what went wrong it is not working now.

Please someone help.

 

Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var ga = new GlideAjax('GetUserDetails');
    ga.addParam('sysparm_name','getDetails');
    ga.addParam('sysparm_caller_id',newValue);
    ga.getXMLAnswer(function(response) {
        var data = JSON.parse(response);
        g_form.setValue('u_department',data.department);
        g_form.setValue('u_email_id',data.email);
    });
}
 
Script Include:
var GetUserDetails = Class.create();
GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getDetails: function() {
        var callerId = this.getParameter('sysparm_caller_id');
       
        var userGr = new GlideRecord('sys_user');
        if (userGr.get(callerId)) {
            var data = {
                department: userGr.department.toString(),
                email: userGr.email.toString()
            };
           
            return JSON.stringify(data);
        }

        return JSON.stringify({});
    },

    type: 'GetUserDetails'
});
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3 REPLIES 3

Ankur Bawiskar
Tera Patron

4 hours ago

@nishanthip 

if it worked fine before, then what changed recently?

what debugging did you do?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

yashkamde
Tera Guru

3 hours ago

Hello @nishanthip ,

 department: userGr.department.toString(),
 email: userGr.email.toString()

Here try removing .toString() & user "userGr.getDisplayValue('department')"..

Also there can we issue with newvalue according to me try instead g_form.getValue('caller_id').
OLD----> ga.addParam('sysparm_caller_id',newValue);
Replace ----> ga.addParam('sysparm_caller_id',g_form.getValue('caller_id'));

 


If my response helped mark as helpful and accept the solution

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adityahubli
Tera Guru

3 hours ago

Hello @nishanthip ,

 

Your all script seems fine .You are saying it was working fine before and now its not working , can you please once check in script include there is any change done . Glide ajax callable checkbox is checked ? Its accessible from all application scope ? may be here  in ga.addParam('sysparm_caller_id',newValue); newvalue dont getting valid data  can you please also check this by g_form.addInfoMessage(newValue) ; 

what value is getting stored in newValue. You can also try g_form.getValue('caller_id') instead of newValue here ga.addParam('sysparm_caller_id',newValue) ;  

This can be also reason if ACLs changed recently, the Script Include may not be allowed to read:

  • sys_user.department

  • sys_user.email

Also Try this :

g_form.setValue('u_department', data.department || '');
g_form.setValue('u_email_id', data.email || '');

Also check user that you are selecting he had valid email and department or not .

 

If this helps you then mark it as helpful and accept as solution.

Regards,

aditya

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