Auto update the department and email ID.

[nishanthip]

Auto field update based on the caller ID. It was working fine before but i am not what went wrong it is not working now.

Please someone help.

Client Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var ga = new GlideAjax('GetUserDetails');

    ga.addParam('sysparm_name','getDetails');

    ga.addParam('sysparm_caller_id',newValue);

    ga.getXMLAnswer(function(response) {

        var data = JSON.parse(response);

        g_form.setValue('u_department',data.department);

        g_form.setValue('u_email_id',data.email);

    });

}

Script Include:

var GetUserDetails = Class.create();

GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getDetails: function() {

        var callerId = this.getParameter('sysparm_caller_id');

        var userGr = new GlideRecord('sys_user');

        if (userGr.get(callerId)) {

            var data = {

                department: userGr.department.toString(),

                email: userGr.email.toString()

            };

            return JSON.stringify(data);

        }

        return JSON.stringify({});

    },

    type: 'GetUserDetails'

});

[nishanthip]

Hi @Aditya_hublikar , Thank you so much for your response. I made a mistake while creating reference field. I used below code to get auto populate Email, location, department now working fine. 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if(isLoading){

        g_form.setValue('u_caller',g_user.userID);

    }

   if (newValue === '') {

    g_form.clearValue('u_department');

    g_form.clearValue('u_location');

    g_form.clearValue('u_e_mail');

    return;

   }

   var store = g_form.getReference('u_caller',function(callBack) {

    g_form.setValue('u_department',callBack.department);

    g_form.setValue('u_location',callBack.location);

    g_form.setValue('u_e_mail',callBack.email);

   });

}