CIS-CSM Essentials material

[ashishgoyal]

Hi All,

In CSM essentials i did not find below topics to specially knowledge management, pls guide me from where can i read these topics before appearing for CIS-CSM exam.

[Mohammed8 · Accepted solution]

Hi @ashishgoyal 

For knowledge CSM the topics are here in this course specifically lesson 5

https://learning.servicenow.com/lxp/en/customer-service-management/knowledge-management-for-csm-boot...

Thanks and Regards,

Mohammed Zakir

[Mohammed8 · Accepted solution]

@ashishgoyal 

There are so many pages and I don't think sharing Now university content snippet is allowed. I would recommend to login and check the content of lesson 5 for knowledge Management

Here is CSM best practice course I found on university, you can check this out too:

https://learning.servicenow.com/lxp/en/customer-service-management/implementation-best-practices?id=...

if you find it useful, please mark it as helpful / solution accepted

Thanks and Regards,

Mohammed Zakir

[Ankur Bawiskar]

@ashishgoyal 

within that course you didn't find any smaller course for that?

It should be part of same course but a smaller portion

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ashishgoyal]

No its not there

[Ankur Bawiskar · Accepted solution]

@ashishgoyal 

I believe the questions from this area won't be that much and you should be good once you take the course and complete the ebook and hands-on lab

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AndersBGS]

Hi @ashishgoyal ,

the topic is typically blended together with some other topic… it should be there but might not be the main topic in the learning path.