CIS-CSM Essentials material

[ashishgoyal]

Hi All,

In CSM essentials i did not find below topics to specially knowledge management, pls guide me from where can i read these topics before appearing for CIS-CSM exam.

[MohamedZ · Accepted solution]

Hi @ashishgoyal 

For knowledge CSM the topics are here in this course specifically lesson 5

https://learning.servicenow.com/lxp/en/customer-service-management/knowledge-management-for-csm-boot...

Thanks and Regards,

Mohammed Zakir

[MohamedZ · Accepted solution]

@ashishgoyal 

There are so many pages and I don't think sharing Now university content snippet is allowed. I would recommend to login and check the content of lesson 5 for knowledge Management

Here is CSM best practice course I found on university, you can check this out too:

https://learning.servicenow.com/lxp/en/customer-service-management/implementation-best-practices?id=...

if you find it useful, please mark it as helpful / solution accepted

Thanks and Regards,

Mohammed Zakir

[ashishgoyal]

no where it is mentioned the work article quality index or bulk translations ,and other topics in entire course.

[MohamedZ · Accepted solution]

Hi @ashishgoyal 

For knowledge CSM the topics are here in this course specifically lesson 5

https://learning.servicenow.com/lxp/en/customer-service-management/knowledge-management-for-csm-boot...

Thanks and Regards,

Mohammed Zakir

[ashishgoyal]

@MohamedZ can u pls share me the snippit as this link is opening to SNOW university homepage

[MohamedZ · Accepted solution]

@ashishgoyal 

There are so many pages and I don't think sharing Now university content snippet is allowed. I would recommend to login and check the content of lesson 5 for knowledge Management

Here is CSM best practice course I found on university, you can check this out too:

https://learning.servicenow.com/lxp/en/customer-service-management/implementation-best-practices?id=...

if you find it useful, please mark it as helpful / solution accepted

Thanks and Regards,

Mohammed Zakir

[Dr Atul G- LNG]

Hi @ashishgoyal 

Welcome back 

For CsM you can refer my course as well along with Now Learning.

You can do CsM training and there you get all the details and concepts mate.

Good luck in CSM journey.