CIS-CSM Essentials material

[ashishgoyal]

Hi All,

In CSM essentials i did not find below topics to specially knowledge management, pls guide me from where can i read these topics before appearing for CIS-CSM exam.

[Mohammed8 · Accepted solution]

Hi @ashishgoyal 

For knowledge CSM the topics are here in this course specifically lesson 5

https://learning.servicenow.com/lxp/en/customer-service-management/knowledge-management-for-csm-boot...

Thanks and Regards,

Mohammed Zakir

[Mohammed8 · Accepted solution]

@ashishgoyal 

There are so many pages and I don't think sharing Now university content snippet is allowed. I would recommend to login and check the content of lesson 5 for knowledge Management

Here is CSM best practice course I found on university, you can check this out too:

https://learning.servicenow.com/lxp/en/customer-service-management/implementation-best-practices?id=...

if you find it useful, please mark it as helpful / solution accepted

Thanks and Regards,

Mohammed Zakir

[ashishgoyal]

Thanks Atul, Pls share me the link, i will go through

[Dr Atul G- LNG]

The link contains the word which is not permitted as per guidelines.”[The message body contains b**, which is not permitted in this community. Please remove this content before sending your post.] , so I’m not able to share it. However, you can access the playlist from here.