CSA Practice questions

[Community Alums]

1.       your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement?

a)           Add user criteria for HR manager group on the can read list of the article

b)          add user criteria for HR manager group on the categories can read list*(right)

c)           on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category.

d)          On the knowledge base, add user criteria with a manager can read script to the can read list, publish articles to any category

answer : a is it correct?

1.       Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues?

a)           CI health dashboard

b)          event management homepage

c)           service dashboard

d)          CI dependency view

 answer: a or d

QUESTION 91

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

1.           Select Fields and Columns module
2.            Right click on form header, select Configure > Form Layout
3.            Click on context menu, select Configure > Form Designer
4.           Select Field Class Manager module

answer :a, b or b, c

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on

their Incident list. What would you suggest to fix this issue?

1. Have them clear their cache.
2. Have them use the gear icon to set the employee’s time zone.
3. Recommend they use Chrome, instead of Explorer.
4. Use the system properties to correct the instance’s time zone.
5. Have them correct the time zone on their computer.

answer : E or B

A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users.

Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

1. Data Quality Policy
2. Dictionary Design Policy
3. UI Data Policy
4. UI Policy
5. Field Criteria Policy
6. Data Policy

answer : d or f

Which module is used to access the knowledge bases which are available to you?

1. Knowledge > Home
2. Self Service > Knowledge
3. Knowledge > All
4. Knowledge > Knowledge Bases
5. Knowledge > Overview

answer : b or d

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

1.           Tables & Columns
2.            Dictionary
3.            Data Class Manager
4.           Dictionary Dashboard
5.            Database View
6.            Schema

answer : a, b is it correct?

[SiddarthArS]

For question 1 C is the correct answer.

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

1.       your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement?

a)           Add user criteria for HR manager group on the can read list of the article

1.       Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues?

a)       

d)          CI dependency view

 answer: a or d

QUESTION 91

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

1.           
2.            Right click on form header, select Configure > Form Layout
3.            Click on context menu, select Configure > Form Designer
4.           

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on

their Incident list. What would you suggest to fix this issue?

1.  
2. Have them use the gear icon to set the employee’s time zone.
3.  

A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users.

Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

1.  
2. Dictionary Design Policy
3.  

answer : d or f

Which module is used to access the knowledge bases which are available to you?

1. Self Service > Knowledge

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

1.           Tables & Columns
2.            Dictionary

[Dr Atul G- LNG · Accepted solution]

1.       your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement?

a)           Add user criteria for HR manager group on the can read list of the article

1.       Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues?

a)       

d)          CI dependency view

 answer: a or d

QUESTION 91

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

1.           
2.            Right click on form header, select Configure > Form Layout
3.            Click on context menu, select Configure > Form Designer
4.           

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on

their Incident list. What would you suggest to fix this issue?

1.  
2. Have them use the gear icon to set the employee’s time zone.
3.  

A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users.

Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

1.  
2. Dictionary Design Policy
3.  

answer : d or f

Which module is used to access the knowledge bases which are available to you?

1. Self Service > Knowledge

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

1.           Tables & Columns
2.            Dictionary

[Community Alums]

A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users.

Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

1.  
2. Dictionary Design Policy
   
   is it not a data policy or UI policy

[Dr Atul G- LNG]

No, there is no condition so better go for a dictionary  level change.