CSA Question preparation

[ashishgoyal]

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

1.           Look up their password, so you can login with their account
2.            Initiate a Connect Chat session
3.            Install the Bomgar plug-in
4.           Impersonate the user
5.            Launch a NowChat window

[Vishal_Jaiswal · Accepted solution]

Answer is C. Configure

[Dr Atul G- LNG]

Hi @ashishgoyal 

E - Show choice list

[ashishgoyal]

I dont think it should be Configure Label and Configure dictionary as per document , pls correct me if m wrong

[Dr Atul G- LNG]

It shows a choice list, because that redirects to the choice table directly where you can manage the values. @ashishgoyal 

[Mohammed8]

Hi @ashishgoyal ,

I'm late today i guess.😅 Here are my answers:

1)When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them.

 Impersonate the user

2) The Report Designer contains different sections for confguring your report. Which section is used to specify grouping and calculations to be run against the data?

Configure

3) While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?

Show Choice list (also it asks is right click from priority hence its the only option you can see from rest)

Regards,

Mohammed Zakir

[ashishgoyal]

The Report Designer contains different sections for con guring your report. Which section is used to specify grouping and calculations to be run
against the data?
A. Style
B. Group by
C. Con gure
D. Format
E. Data