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CSA Question preparation

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ashishgoyal
Giga Contributor

3 hours ago

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

 

  1.           Look up their password, so you can login with their account
  2.            Initiate a Connect Chat session
  3.            Install the Bomgar plug-in
  4.           Impersonate the user
  5.            Launch a NowChat window
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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @ashishgoyal 

 

Right answer impersonate the user.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Vishal_Jaiswal
Mega Guru

3 hours ago

Hi @ashishgoyal ,

The answer is 4. Impersonate the user.

 

Regards,

Vishal

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ashishgoyal
Giga Contributor
In response to Vishal_Jaiswal

3 hours ago

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want
it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
A. Con gure Lists
B. Show Options
C. Con gure Task
D. Show Choices
E. Show Choice List
F. Con gure Options

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Vishal_Jaiswal
Mega Guru
In response to ashishgoyal

3 hours ago

Hi @ashishgoyal ,

For the above question, the answer is F. Configure Options.

 

Regards,

Vishal

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vishal_Jaiswal

2 hours ago

There is noting called configure option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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