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CSA Question preparation

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ashishgoyal
Giga Contributor

3 hours ago

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

 

  1.           Look up their password, so you can login with their account
  2.            Initiate a Connect Chat session
  3.            Install the Bomgar plug-in
  4.           Impersonate the user
  5.            Launch a NowChat window
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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @ashishgoyal 

 

Right answer impersonate the user.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ashishgoyal

2 hours ago

Hi @ashishgoyal 

 

Legacy reporting is getting sunset now

 But answer is Configure.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @ashishgoyal 

 

Right answer impersonate the user.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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