Flow Designer not working

[JENZIV]

Hi, I am new to ServiceNow and trying to create a Flow in Flow Designer. I want the Short Description of an Incident to automatically update when Category = Hardware. I created the flow, but sometimes it updates the field and sometimes it doesn’t. I am not sure what I did wrong. Can someone explain how to make it work every time?

[Brad Bowman]

Sounds pretty straightforward, but we might need to see the flow to spot what's wrong, particularly the trigger.  Keep in mind that a flow runs for the life of a record as it existed when the record was created, so if you make changes to a flow then publish it, you need to test it on new records only.

[ifti122 · Accepted solution]

Hi Jenziv,  I also had the same problem when I was learning Flow Designer. what usually happens is the flow only works if trigger and condition are set correctly.

1. Make sure trigger is record updated (or created and updated) on Incident table

2. Condition should be exactly Category = Hardware or it will skip some records

3. Use Update Record action to set Short Description

4. Also make sure the flow is active

After doing this it worked for me every time. sometimes it doesn’t run if flow is off or condition is wrong. hope this helps!
Thanks & Regards,
Muhammad Iftikhar,
If my response helped, please mark it as the accepted solution so others can benefit as well.