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07-29-2025 05:53 AM
I used to be able to get a PDI so that I could see how some new features work OOB. I just requested a PDI and my profile is set to user role admin but it won't let me get to anything because I don't have an app engine studio license. Is there a way to just see OOB ServiceNow without it?
Solved! Go to Solution.
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08-01-2025 05:30 AM
What I actually did to fix this was go in and change my role to AES and then change it back to Admin and that fixed it.
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07-29-2025 05:54 AM
Hi @PattyH
No need to worry — this is a known issue with PDIs these days. Please follow the steps below:
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Log in to developer.servicenow.com.
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Go to your Profile.
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On the left-hand side, open the Instance Recreate section.
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Select Change User Role.
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Change the role from AES to Admin.
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Save your changes.
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Log out, then log back in to your PDI instance.
If the issue still persists, you can release the instance and provision a new one.
This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-29-2025 06:25 AM
My User role was already set to Admin.
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07-29-2025 06:54 AM
Hi @PattyH
This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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08-01-2025 05:31 AM
Hi @PattyH
We all suggested the same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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