Unable to access Creator Studio

Gopi22 · ‎08-08-2025

Hi Team,

I am unable to access Creator Studio in my PDI. When I click on Creator Studio, it shows the below message. Could anyone please suggest what can be done, any pointers would be helpful. Thank you!

Regards,

Gopikrishnan

Rafael Batistot · ‎08-08-2025

Hi @Gopi22

May you consult this post

https://www.servicenow.com/community/creator-studio-articles/servicenow-creator-studio/ta-p/2950913

In this post i could see that there are some condition to access via PDI

Note : Your PDI has to be on Washington DC Release Patch 3 Hot fix 1

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Gopi22 · ‎08-12-2025

Hi @Rafael Batistot ,

Thank you, but I have already installed the necessary plugins, meeting all conditions in my PDI.

Regards,

Gopikrishnan

Dr Atul G- LNG · ‎08-08-2025

Hi @Gopi22

Try repairing the plugin once:

Go to Plugins.
Search for 'Creator Studio'.
Repair it."

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Gopi22 · ‎08-12-2025

Hi Atul,

I had already repaired it once. Thank you.

Regards,

Gopikrishnan