Unable to access Creator Studio

Gopi22
Giga Guru

a month ago

Hi Team,

I am unable to access Creator Studio in my PDI. When I click on Creator Studio, it shows the below message. Could anyone please suggest what can be done, any pointers would be helpful. Thank you!

 

Gopi22_0-1754677141115.png

 

Regards,

Gopikrishnan

 

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5 REPLIES 5

Rafael Batistot
Tera Sage

a month ago

Hi @Gopi22 

May you consult this post 

https://www.servicenow.com/community/creator-studio-articles/servicenow-creator-studio/ta-p/2950913

In this post i could see that there are some condition to access via PDI

Note : Your PDI has to be on Washington DC Release Patch 3 Hot fix 1

 

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Gopi22
Giga Guru
In response to Rafael Batistot

3 weeks ago

Hi @Rafael Batistot , 

 

Thank you, but I have already installed the necessary plugins, meeting all conditions in my PDI. 

 

Regards,

Gopikrishnan

Dr Atul G- LNG
Tera Patron
Tera Patron

a month ago

Hi @Gopi22 

Try repairing the plugin once:

  1. Go to Plugins.

  2. Search for 'Creator Studio'.

  3. Repair it."

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Gopi22
Giga Guru
In response to Dr Atul G- LNG

3 weeks ago

Hi Atul, 

 

I had already repaired it once. Thank you. 

 

Regards,

Gopikrishnan

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