How to create a metric

Fredo · ‎07-25-2025

Hi

Need to create a metric if a problem record has been changed from Resolve/Close to RCA (re-analyse).

Thanks

Dr Atul G- LNG · ‎07-25-2025

Hi @Fredo

There is an Out-of-the-Box (OOTB) metric available, and you can use that.

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/use/reporting/task/create...

https://youtu.be/CZejSFrEJXI

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎07-26-2025

Hi @Fredo ,

so what have you done until now and where do you get stuck? what have you tried?

In general, you can have a look at the OOTB metrics and develop based on these.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/