How to create a metric

[Fredo]

Hi

Need to create a metric if a problem record has been changed from Resolve/Close to RCA (re-analyse).

Thanks

[Dr Atul - LNG]

Hi @Fredo 

There is an Out-of-the-Box (OOTB) metric available, and you can use that.

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/use/reporting/task/create...

https://youtu.be/CZejSFrEJXI

[AndersBGS]

Hi @Fredo ,

 so what have you done until now and where do you get stuck? what have you tried?

In general, you can have a look at the OOTB metrics and develop based on these.