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how to add related records to export of problem record in SOW(Service operations Operations Workspac

Gaurav99
Tera Contributor

‎07-20-2025 11:16 PM - edited ‎07-20-2025 11:17 PM

When exporting PDF through SOW workspace. It does not have data from related list.

 
 

Gaurav99_2-1753078319191.png


While in native when I export I can see related records information as well.

Gaurav99_3-1753078442941.png



But same is not for SOW workspace.

I have problem task like this in SOW

Gaurav99_4-1753078525183.png



Please help me with this.

Update- only problem task record is not coming in PDF. Thanks.

 

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11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-20-2025 11:22 PM

Hi @Gaurav99 

I tried it in my PDI and it’s working fine. Please repair or update the SOW plugin once and test again.

 

DrAtulGLNG_0-1753078902153.png

DrAtulGLNG_1-1753078954140.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Gaurav99
Tera Contributor

‎07-20-2025 11:33 PM

No I am talking about problem task which is not part of related record. Does it work for that as well?

Please let me know the answer

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Gaurav99

‎07-20-2025 11:35 PM

Hi @Gaurav99 

 

Ptask also exported:

 

DrAtulGLNG_0-1753079720041.png

DrAtulGLNG_1-1753079746216.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Gaurav99
Tera Contributor

‎07-20-2025 11:59 PM

thank you very much. So I need to repair plugin right.  Also what is the root cause for this if you might know?

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