Where do Service Portal Menus appear under the hierarchy tree in Studio?
I created a menu in my scoped app via the Now Experience UI, i.e., Service Portal > Menus > New. It does not appear in the tree?
Forum Posts
SLA is not working as per The callers timezone
Hello All, We have defined an SLA with 8-5 weekdays excluding Holidays and the 'Timezone source' of SLA is set to 'The caller's time zone' and the schedule is set to floating. and the system timezone is in CST. There are 2 users imaging A, B. A suppo...
I am a new RiseUp Participant and I am excited to be a part of this groupd
I have been in the IT field for nearly 19 years combined from my experience working part-time in the computer lab and library in college to my current position as a Service Delivery Specialist at a digital service company. While this position is more...
How to view "pending retirement" state knowledge arcticles in "Global search" using "text search"?
Hi, I have a requirement from client i.e. When a Service desk agent trying to search for "Pending retirement" state knowledge articles using "text keyword" ( Ex: Email ) in "Global search" so he can able to view the available articles. Can anyone he...
Resolved! Make Business Rule or Script Include Table selectable from "Table Name" Fields
Currently i miss Script Include, Business Rules in the Dropdown of the "Table Name" Field. Any solutions how to make the selection of this tables available?
Create new Custom Activity actions
Requirement - activity for washington D.C that I would like to add a create button in playbook actions in activity definition so that playbook will popup with the form fields I chosen.
Group By on List gets removed when Filter is applied using filter component in Workspace(UI Builder)
Records are grouped by "Task Group"After applying filter on the using filter component, The group by is removed How to keep the group by "Task Group" always applied ? This is a custom page created using UI Builder with only list component and some fi...
Send email Workflow Studio Set Account From and Reply to
I've created a workflow in Workflow Studio and I can't figure out how to set the account for the From address and/or the Reply to address. I'm hoping I don't have to create an event and a notification just to get those two things.
what's the difficulty in CSA exam ??
I am really curious about the question pattern of service now CSA exam question and if its possible i really wanna to know that is there is a website or any book out there from where we can prepare for our exams ...
how to get out of ServiceNow app engine studio and go back to the main ServiceNow service management
Hello everyone, Does anyone know how to get out of the App studio engine back into the main ServiceNow service management? And yes, i have tried changing user role, but nothing seem to be working. I went through a configuration process via the learn...
Workflow Studio - Training and documentation
I am looking for documentation or training that will help my business analysts get started with building no-code workflows using Workflow Studio. I have not found anything on NowLearning or the ServiceNow developer site. I appreciate any suggesti...
generate pdf
i want to generate the pdf when I click in this generate pdf button on the record. I wrote the scrip for this generate pdf UI action but the script is not working.
Invoice or document generation for my custom app in app engine studio
Hi, I built a custom app from the app engine studio WEBATS, regarding fabric production and supply to the customers. I created the tables for it, and everything went smoothly. However, the main challenge is to generate the invoice and report pdfs fo...
Flow Designer for catalog items
I've been experiencing recurring issues with Flow Designer not functioning as expected for catalog items. When I add an "ask for approval" action and attempt to set the stage as "waiting for approval," the stage isn't displayed in the flow. Also, the...
Hiding New Button in a specific Module
How do you guys hide the new button in a selected Module can someone help me with this
