Dear Team,
On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar . I am able to see 600 approved published KB articles but when I am searching anything then it is not working. Same functionality is working fine I'm dev and test instance. Please assist . I am zurich release and no upgrade has been done till now.
