Better together: Service mapping and Slack integration

Session Code: CCW0193 Presenter(s): Tal, Alon Company(s): ServiceNow, ServiceNow Abstract: In the session, we will showcase Service Mapping bi-directional integration with Slack, and how it can help t...

Cloud targeted Service Mapping and Discovery Pattern developments

Session Code: CCW0322Presenter(s): Daniel, Asi, BaryCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: Building your Cloud Service Mapping and Discovery Patterns with hands on lab on developing e...

Automation is King! Learn how to drive efficiency with the use of Flow Designer.

Session Code: CCW0290 Presenter(s): Steffen Company(s): ServiceNow Abstract: This session will give attendees an overview of Flow Designer and IntegrationHub. The session is designed to share basics a...

Creating an Intelligent Service Portal with Virtual Agent and machine learning

Session Code: CCW0111 Presenter(s): David, Dan, Ean, Josh Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow Abstract: Learn how to create a delightful user experience for your customers in a ...

Building secure integrations with JWTs and OpenID Connect

Session Code: CCB0244Presenter(s): Kumar, SatyatejaCompany(s): ServiceNow, ServiceNowAbstract: Learn how to use JWTs with OpenID Connect to build secure integrations that maintain the user context. Re...

Advanced identification engine with patterns

Session Code: CCW0073Presenter(s): Yair, Ola, LeonidCompany(s): Service-now.com, ServiceNow, ServiceNowAbstract: The aim of this workshop is to illustrate an approach to make CI Discovery patterns usi...

Making the most of the ServiceNow MID Server

Session Code: CCB1089 Presenter(s): Mark Company(s): TB Consulting Abstract: Let’s face it, the MID Server is one of the most powerful yet underutilized features of ServiceNow. In this session, learn ...

Workflow design, modularization, and troubleshooting

Session Code: CCB1198 Presenter(s): Jake, Subhash Company(s): Enable Professional Services, Enable Professional Services Abstract: Workflows are a key component of many applications on the Now Platfor...

Using DevOps to automate build pipelines for ServiceNow applications

Session Code: CCB1163 Presenter(s): Valor, Christopher Company(s): Accenture, Accenture Abstract: Have you ever wished for a truly automated build pipeline for ServiceNow, with one-click deployments a...

Primer on natural language understanding

Session Code: CCB1538 Presenter(s): Murali Company(s): ServiceNow Abstract: This session will provide an introduction to natural language understanding (NLU), and how it can be applied in the enterpri...

Digital transformation in an enterprise: Enabling architects through ServiceNow

Session Code: CCB1624 Presenter(s): Shiva Company(s): ServiceNow Abstract: With digital transformation being at the forefront of any enterprise, everyone in the organization has a role to play in this...

ServiceNow Developer Meetup and community building

Session Code: CCB1419 Presenter(s): Andrew, Lily Company(s): ServiceNow, ServiceNow Abstract: Join us for a lively interactive Q&A panel of ServiceNow Developer Meetup community leaders and Meetup org...

ServiceNow IoT: Connecting devices at scale to your digital workflows

Session Code: CCB1491Presenter(s): Will, SilasCompany(s): ServiceNow, ServiceNowAbstract: The Internet of Things (IoT) has made it possible to gather real-time data about your critical business assets...

Your future career with ServiceNow: The market, skills, opportunity, and you

Session Code: CCB1112Presenter(s): Pat, Michael, WillCompany(s): ServiceNow, Nelson Frank, Nelson FrankAbstract: In this session with Nelson Frank, the premier recruiter for ServiceNow talent, we'll e...

New custom application to solve business pain points

Session Code: CCB0117 Presenter(s): John Vincent Company(s): DocuSign Abstract: This session will describe how DocuSign's Enterprise Architecture team had no process to track architecture review reque...

Portal localization doesn’t have to be a pain

Session Code: CCB0784 Presenter(s): Todd, Mark Company(s): NewRocket, NewRocket, Inc. Abstract: Service Portal localization presents a unique set of challenges. After localizing several portals in mul...

Simplify enterprise apps using Service Portal and Guided Setups

Session Code: CCB0720 Presenter(s): Jay Company(s): ITS Partners Abstract: Enterprise apps can historically take hours or even days of professional services to implement, so why can't we simplify and ...

Scoped applications with delegated developers, application administration, and governance framework

Session Code: CCB0990 Presenter(s): Lars Company(s): Sopra Steria Abstract: Skanska, a global construction company, is decentralized but needs to centralize the technology platform and consolidate lic...

Developing a center of excellence and innovation to support your enterprise

Session Code: CCB1599 Presenter(s): Shane, David Company(s): ServiceNow, ServiceNow Abstract: Discover how governance and the Center of Excellence for ServiceNow drive business outcomes across your en...

Scalable use of robotics requires service management platform

Session Code: CCB0845Presenter(s): JuhaCompany(s): SofigateAbstract: In this session, you'll learn five reasons why service management platform is the necessary basis for scalable use of robotics, and...