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Blog Articles

Chat integrations (Slack, Webex teams)

Session Code: CCDT0210 Presenter(s): Srikanth-Goud, Sean Company(s): University of Maryland, Univ Of MD Abstract: In today's fast-paced world, learn how to send messages to users via a chat tool such ...

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REST-based attachment retrieval

Session Code: CCB0444 Presenter(s): William Company(s): Expedia, Inc. Abstract: In this session with Expedia, we describe how if you need access to a non-csv file, you often need to get creative on ho...

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Configuration vs. customization: Which is it?

Session Code: CCDT0026 Presenter(s): Travis Company(s): GlideFast Abstract: Customization — the most dreaded word on the ServiceNow platform. But what exactly makes a configuration a configuration, an...

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Building a modular public website on Service Portal

Session Code: CCDT0092 Presenter(s): Thais, Travis Company(s): GlideFast Consulting, GlideFast Abstract: GlideFast Consulting has pioneered a new level of use on Service Portal by building the first p...

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Serving our community using ServiceNow

Session Code: CCDT0650 Presenter(s): James Company(s): Acorio Abstract: Have you ever thought about how far you could push ServiceNow outside of service management? What about serving our community? A...

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The story of how we got our first app certified

Session Code: CCDT0925 Presenter(s): Lasse Company(s): Automize Abstract: Join Lasse Kjelstrup-Hoop, Senior VP of Creative Ninjaneerin, in this session to learn how they got their first app certified ...

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Upgrade now: Mitigating excessive skipped files

Session Code: CCDT1332 Presenter(s): Ryan, Brian Company(s): DELL, DELL Abstract: A large count of skipped files continues to compound every upgrade. In this session, we'll cover what makes a skipped ...

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Building successful store apps: A developer's guide

Session Code: CCDT0096 Presenter(s): Josh Company(s): GlideFast Consulting Abstract: There were some valuable lessons we learned along the way about building a scoped application on the ServiceNow pla...

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