ServiceNow Jeopardy: Round 1

Session Code: CCDT1384 Presenter(s): Chuck Company(s): ServiceNow Abstract: Three contestants will test their knowledge of ServiceNow in a variety of categories to compete for prizes, while the audien...

Whether they swipe, type, or print: Building remarkable experiences for every client

Session Code: CCB0128 Presenter(s): Roman Company(s): Northwestern Mutual Abstract: In this session, Vivek Bedi describes describe how just months into his new role at LearnVest, the startup, they got...

Scoped application development in ServiceNow for MSPs

Session Code: CCB0611Presenter(s): Bobby, JeremyCompany(s): ServiceNow, ServiceNowAbstract: The ServiceNow multi-tenant platform architecture (aka domain separation) supports the development and deplo...

Take CICD for ServiceNow to the next level

Session Code: CCB0248 Presenter(s): Rajiv, Boris Company(s): Swiss Re, Swiss Re Abstract: Let us show you the latest enhancements on the CICD server, and how to use the CICD server in combination with...

From individual contributor to a ServiceNow bronze tier, services, and training partner

Session Code: CCDT0584 Presenter(s): Shivraj Company(s): QuickNexus LLC Abstract: Not too long ago, I was an individual contributor/consultant for ServiceNow. Today we are a Bronze Technology Partner,...

Standardize and simplify the creation of approval workflows

Session Code: CCDT0427 Presenter(s): Adam Company(s): TBConsulting Abstract: Chances are, your organization has several basic approval workflows. It's also likely that you have requests that don't nee...

ServiceNow Jeopardy: Round 3

Session Code: CCDT1386 Presenter(s): Chuck Company(s): ServiceNow Abstract: Three contestants will test their knowledge of ServiceNow in a variety of categories to compete for prizes, while the audien...

Implementing continuous integration at scale using ServiceNow Platform

Session Code: CCB0398 Presenter(s): Ronie, David Company(s): Service-now.com, ServiceNow Abstract: In this session, we'll discuss how we implemented a Continuous Integration/ Continuous Delivery (CI/C...

Building effective workflows by avoiding common pitfalls

Session Code: CCDT0429 Presenter(s): Adam Company(s): TBConsulting Abstract: Workflows are very powerful if used properly. However, there are a lot of tips and tricks that aren't well documented. We h...

ServiceNow Jeopardy: Round 2

Session Code: CCDT1385 Presenter(s): Chuck Company(s): ServiceNow Abstract: Three contestants will test their knowledge of ServiceNow in a variety of categories to compete for prizes, while the audien...

Citizen developers wanted: No experience necessary

Session Code: CCB0484 Presenter(s): David Company(s): The Nielsen Company (US) LLC Abstract: In this session, you'll learn how easy it is to develop applications using no-code or low-code on the Now P...

Create custom APIs for your custom processes

Session Code: CCB0486 Presenter(s): Jonathan, Karen Company(s): Southwest Airlines, Southwest Airlines Abstract: In this session, learn how you can quickly and easily write custom-scripted REST APIs t...

Now on Now: Using the Now Platform® to power developer.servicenow.com

Session Code: CCB0285 Presenter(s): Kathy, Mary Ellen, Bharath Company(s): ServiceNow, ServiceNow, ServiceNow Abstract: In this session, you'll go behind the scenes and see how our small team powers t...

Chat integrations (Slack, Webex teams)

Session Code: CCDT0210 Presenter(s): Srikanth-Goud, Sean Company(s): University of Maryland, Univ Of MD Abstract: In today's fast-paced world, learn how to send messages to users via a chat tool such ...

REST-based attachment retrieval

Session Code: CCB0444 Presenter(s): William Company(s): Expedia, Inc. Abstract: In this session with Expedia, we describe how if you need access to a non-csv file, you often need to get creative on ho...

Modern web development in ServiceNow: React, Vue, and Angular

Session Code: CCDT0068 Presenter(s): Nick, Andrew Company(s): ELIN Software, ELIN Software Abstract: ServiceNow is an advanced development platform with a great toolbox, and sometimes you may want to ...

Configuration vs. customization: Which is it?

Session Code: CCDT0026 Presenter(s): Travis Company(s): GlideFast Abstract: Customization — the most dreaded word on the ServiceNow platform. But what exactly makes a configuration a configuration, an...

Hi. Is it me you’re looking for? (Submitting HI tickets)

Session Code: CCDT1060 Presenter(s): Mark Company(s): TB Consulting Abstract: As a manager of several ServiceNow instances and our own domain separated instance, TB Consulting submits a lot of HI tick...

ServiceNow integrations in 30 minutes: BP’s API story

Session Code: CCDT0400 Presenter(s): Joseph, Chris Company(s): BP, BP Abstract: Integrations are the hard part of adopting ServiceNow, right? Wrong. Global oil and gas giant BP built an API solution t...

Building a modular public website on Service Portal

Session Code: CCDT0092 Presenter(s): Thais, Travis Company(s): GlideFast Consulting, GlideFast Abstract: GlideFast Consulting has pioneered a new level of use on Service Portal by building the first p...