CSM articles

Now Assist for CSM - Admin Efficiency

Now Assist for CSM provides low-code and no-code tools to help administrators configure, govern, and scale generative AI across the customer service organization without increasing operational complexity. These solutions accelerate onboarding, simpl...

Now Assist for CSM in AI Search

Definition AI Search in Now Assist for CSM enhances the way customers and agents find relevant content across the platform. It provides semantic, intent-aware results that go beyond keyword matching, enabling smarter self-service and faster case reso...

Now Assist for CSM in Virtual Agent

Now Assist Virtual Agent for CSM transforms how customers interact with your support organization by enabling natural, multi-turn conversations that resolve issues faster—without requiring an agent. Built on large language models (LLMs), it understan...