Overview
Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.
The Case Create web embeddable web component snables customers to submit support cases directly from the organization's website without navigating to a separate portal. This reduces friction in the case creation process, improves customer satisfaction, and captures issues at the point of need.
Key persona:
Business Analyst or administrator configures each web embeddable web component
Customers and consumers interact with this web embeddable on the organization's third party website.
Documentation:
Configure Web embeddable - Case create
Embed on Third Party Website
Properties for web component
Sample code and implementation examples
Event Handlers
Embed Code for Global and component
Links:
Web embeddables Overview
