Engagement Messenger (EM) allows customers to extend CSM capabilities to any non-ServiceNow portal/website.
Language is a critical aspect of the experience when users interact with EM. The language for authenticated users is determined by the preferences set by the user in Service Portal and for guest users is determined by the default instance language. There can be scenarios where more granular control over the language of EM is required. For example, when EM is embedded on an English, French & German website, you would want to control the language based on the website's language
All instructions to configure the language can be found in this documentation link.
