Getting Started with Customer Service Management - Part 2

[Pranav Bhagat]

Hi Everyone!

This is the second part of the series of blogs/videos on Customer Service Management.

The goal of this series is to cover the basics of Customer Service Management Application.

In the second part we covered:

1. How the Entitlement works in CSM?
2. Integration in CSM? 

Helpful Links:

1. Configure entitlements
2. CSM integration with Service Management overview
3. CSM integration with Incident Management
4. Extension points - 1
5. Extension points - 2
6. Extension points - 3

In Upcoming sessions we will go deep dive into Customer Service Roles, CSM Portals and Case Types.

If you find the article helpful, please mark article as helpful and if you want you can bookmark this article for later review.

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In case you need any help, feel free to connect with me on LinkedIn

Pranav Bhagat

LinkedIn | Youtube | Twitter | Mavericks | ServiceNow

List of All Articles and Videos - Pranav Bhagat

[K Sultana]

Great Stuff, will there be any more session

[maha3]

Hi Pranav,

      Can you provide the video link on how to create different case types in CSM?

Thanks & Regards,

Mahalakshmi

[Adam Geil]

Hi @Pranav Bhagat. Thank you for the great content! Will you be making a video on Case Types soon? 

[Alex D Great]

Thank you so much for this video. finally I can start to edit integrations on my instance. Very helpful 🙂