Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capabil...
Participate in ServiceNow Research on Customer Service Management (CSM) Documentation Our User Experience Research & Insights team is gathering feedback on our: Customer Service Management (CSM) Docum...
In today's environment, customer service organizations are looking to make the most of their valuable resources, while striving to stay competitive by delivering differentiated customer experiences. T...
Help Desk Managers/IT Service Managers/Incident Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...
In today's environment, organizations are under pressure to drive higher efficiencies and lower costs, while striving to stay competitive by delivering differentiated experiences to meet rising custom...
As part of your job, have you been involved in implementations of ServiceNow Customer Service Management (CSM) products or services? Or have you configured ServiceNow Customer/Consumer Portal? If so, ...
Have you received notifications from applications, including ServiceNow, and wished you could better control how, when, and where you receive them? Bring your experience, questions, and stories to the...
Do you influence purchase decisions on services added to your product portfolio? Are you a platform owner, super admin, or business process owner? Do you use classic lists and forms from 2 or more pro...
Calling all CSM Agents! To ensure we're building for your needs, we'd love to hear from you. Our team is currently iterating on improvements. Feedback shared will go directly to our Product teams and ...
Load accounts from one instance to another using account api Using below api a flow is created to retrieve accounts from one instance and load to another using pagination. account api : https://develo...
Query rules in Customer Service Management (CSM) is a feature that controls ‘Read’ access to CSM cases based on Roles and conditions defined in the query rule tables. There isn’t much detailed documen...
Calling CSM Agents! We would love to get your feedback and pulse to ensure we're building for our customers' needs. Our team is currently iterating on improvements for Customer Service Agents. Feedbac...
Calling all users of Workspace! We need your help to shape the future of Playbook platform features (around prioritization, assigned activities, and progress tracking). Our product team would love to ...
What’s New in Customer Service Management in the May 2022 Store Release? The May Store release for the Now Platform® brings us several exciting new capabilities in Customer Service Management (CSM). T...
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What's New in Australia Q1 '26 Release for CSM
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Mary Hain
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Feedback Opportunity -- Agent Workspace - Email Im...
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Configure Engagement Messenger language dynamicall...