Now on Now: Generative AI to improve customer support (new blog)

[Mary Hain]

In a new blog, the Now Support team describes how a newly designed Get Support page is helping customers get the help they need without waiting for support agent assistance by providing quick and easy solutions to customers’ support queries. 

Customers can access various support resources, including frequently used resources organized by topic, the latest video tutorials, and personalized recommendations in Now Support. Driving the responses? Generative AI.

To learn more about how ServiceNow is using generative AI in customer support, read the new #NowOnNow blog. Then share your own use cases below.