A requestor cannot use the “Favorites” function in the CSM Portal.

[Minamizono]

I want to use the Favorites feature in the CSM Portal, but I cannot see the contents of my Favorites from the requester.
I am using the Favorites widget in OOTB, but how can I make it so that the requestor can also use the Favorites function?

[Ankur Bawiskar]

@Minamizono 

it should be available for them as well.

Is that requester a snc_external user?

If my response helped please mark it correct and close the thread so that it benefits future readers.