About collaboration between CSM and Microsoft Teams

Hiroto Taguchi
Kilo Guru

‎09-10-2023 10:38 PM

ITSM integrates with Microsoft Teams and allows requesters to use Virtual Agents and portals within Teams. Could you please tell me if the same can be achieved with CSM?

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Ben_Barker
Tera Guru

‎09-24-2023 11:35 AM

Hello!

 

Virtual Agent and Portals can absolutely be integrated with Microsoft Teams, no matter if it is with ITSM or CSM (or others). You can even integrate multiple ServiceNow instances with a single Microsoft Teams tenant.

 

You can find more information here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

 

I hope this helps!

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