access to the published knowledge base article

[vidyasak]

Hi All, 

 Can someone guide me , How to grant a particular user access to a published knowledge base article for a specific country.

[Tejas Adhalrao]

Hi @vidyasak ,

hi you have to create the knowledge base and add that article in that knowledge base.

cclick on New Button 

Define users, groups , Roles ,companies  ,locations ,Departments  and Submit 

One Article belongs to only one Knowledge Base.

[TharaS657398130]

The way to handle this in ServiceNow is through user criteria, not by giving direct access to a single user on the article itself. You can create a User Criteria record where you define the condition (for example, Country = specific country and/or include that particular user), then go to your Knowledge Base or the specific article and add this user criteria under Can Read. This way, only users matching that condition (or that specific user) will be able to view the article. In short, you control access using user criteria and attach it to the article or knowledge base, rather than assigning access directly to the user.

[Tanushree Maiti]

Hi @vidyasak 

1. Create a New User Criteria:
   • Navigate to User Criteria > Create New.
   • Define the criteria (e.g., User is X, and Country is Germany).
2. Apply to the Article:
   • Open the specific published knowledge article.
   • Go to the Can Read related list/tab at the bottom of the form.
   • Click Edit and add the User Criteria created in step 1.