Add Child Case to Parent UI Action - Help would be much appreciated

[MateoBilandzija]

Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.
Its an OOB UI Action by the way.

I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I missed something.

By me, it has no function - it shows up in the list actions menu but is also greyed out. Can it be that an other Operation blocks it. I don't found anything what could block it.

[MateoBilandzija]

@Maik Skoddow Hi Maik do you maybe know what im missing out 🙂

[Maik Skoddow · Accepted solution]

Hi @Mateo Bilandzija 

having a active case opened in the record view, you will find that button at the related list "Child Cases":

After clicking on it you get an overlay with a list of other cases which can be selected to be moved as child cases for the parent case in the background:

Kind regards
Maik

[Anshul12]

Hello @Maik Skoddow, Is there any way that we could have a similar button on the portal view related list?

[MateoBilandzija]

Like always, extraordinary help from you @Maik Skoddow 

Jesus - stunned how dumb my thinking was haha

Thank you