Add Custom Fields to KB View

[Dillin Bradley]

Hello,

I am looking to get a list collector field added to the published knowledge article view and am unsure how to add it. It shows in the view when editing an article but not when view it after its been published.

Any help would be appreciated.

Thanks,

Dillin

[AshishKM]

Hi @Dillin Bradley , 

If that field exist in the knowledge [kb_knowledge] table then you can update the view.

Check the view name and try with personalized form setting, if that field is visible here and its unchecked.

Share the result, if it doesn't work for you.

-Thanks,

AshishKM

[Dillin Bradley]

Hi @AshishKM , My apologies, on that view it is visible, it is the view in the screenshot below!

[AshishKM]

Hi @Dillin Bradley ,

Thanks for sharing this screen shot, now we know you are looking for adding some custom field on article page. As per standard, knowledge article is displaying only "Article Body" part. Adding something additional required some custom implemetataion.

There are option for adding static content "Knowledge Block" which needs to be enable at "Knowledge Base" level after activating the Knowledge Block [com.snc.knowledge_blocks] Plugin.

For dynamic content, refer below links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955875

Knowledge Block

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

This community thread has example of adding html "Valid To" field with value via BR [ before ] state change to Published

https://www.servicenow.com/community/now-platform-forum/how-to-display-custom-fields-in-the-knowledg...

You can try with same approach on dev instance. 

-Thanks,

AshishKM