Order of Knowledge Articles

[elisabethtschi]

HI everyboy,

We are currently on Utah but will be upgrading to Washington soon. We are using CSM and ITSM integration and give our customers in the CSM Portal the option to view a few articles in a knowledge base. One type of articles are Tool Descriptions which are split by chapter in individual Articles. Now I want to show them in a specific order that is neither alphabetical nor latest. As an example:

- Introduction

- Base Configuration

- Technical Specs

- Glossary

is there a way to enter a numbers order of how the articles are shown, like it is for Lists in the workspace which list gets positioned first or in multiple other examples?
Currently I put like chapter Numbers in Front of the title but this is, in my opinion, not good looking nor professional.

I would be happy for any input you can provide me with this issue!
Thanks in advance

[Weird]

Hard to say without example. Is it an OOB widget or custom one?

Technically it can be sometimes really difficult  to modify knowledge related objects in OOB scripts, but if you can force some kind of order into the data, then your, assuming you have one, ng-repeat could order by 

ng-repeat="article in articles | orderBy:'order'"

[Christopher Sik]

We have a very similar situation. We have a series of training articles for our agents that we would like presented in the Knowledge Base in a specific order. We had thought to sort by the Order field which would allow us to assign a numeric value to each record 1,2,3,4, etc. This method has worked great for us on other tables. But unfortunately, we have been unable to find an order field within the knowledge article table.

As a workaround, we created a master knowledge article that contains a bulleted list of links to our training articles which we organized in the order we recommend agents review them. Then we just share a link to the master KB article with agents.

Using this method you could associate the master KB article on your portal.

[Christopher Sik]

You could also use the method ServiceNow uses for their documentation. Basically, you take your first article "Chapter 1" and at the bottom of the article post a link to "Chapter 2". Then post similar links for successive chapters at the bottom of each of the remaining chapter articles.