Adding ui page on Retire button in knowledge article

[Community Alums]

Hello All,

Had a requirement as below,

Once user click's on Retire button on knowledge article it will should pop up window with comment box, once user enter's the comments the data should save on custom filed on knowledge article table and article should get retired.

I have tired calling UI page from OOB Retire UI action, but unable to save data and update article status to Retired.

Can plese someone suggest how to go ahead.

Thanks in advance...

[p t1]

Hi,

Try with this link

https://community.servicenow.com/community?id=community_question&sys_id=ce494725db5cdbc01dcaf3231f9619b2

Thanks

[Community Alums · Accepted solution]

Hi,

I got to complete this requirement as follows.

Created UI Page which will be popup on click of Retire button.

Next call the above UI Page from UI action (Retire).

As well created a new string field on kb_knowledge and saving the comments from popup window to main knowledge form.

Thanks

Prudhvi

[G_Priyavadhana]

Hi Prudhvi,

I modified the above such that when the user clicks "ok" button the article gets retired. 

It is working fine for recall ui actions as well. 

But its not working for checkout ui action.

Kindly help on the same. 

Regards,

Priyavadhana