Hi Community,We’re facing an issue with our ServiceNow external portal where the Auto Redirect to IDP is triggering for external users as well, which is not the desired behaviour.Here’s our setup:Internal users are connected via Active Directory (AD)...
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
I need to add an additional search choice to the 'Related Search Results' section in the CSM Workspace, and I have the relevant configurations available, as outlined below. Configuration Details:Searcher (cxs_searcher_config):Includes Knowledge, Disc...
I have a customized landing page cloned from the OOTB one. The logic change in the SowIncidentLandingPageUtils UX Client Script Include is to add more donut charts. But after the upgrade the layout was broken and charts were not rendered in the layou...
Hello Everyone, Good Morning!! I have a requierment like, need to one more option called "Show Me Everything" under the section.In highligted area i want to add the above mentioned option.The below is the script for the same:(function execute() {var...
Hello Team,Whjen to trying it showing Your connection is not private from yesterday what is the issue.Is anyone facing same issue .im sharing SS of issue .please let me know how can i resolve this issue.Thank you in Advance.
Hi All, Currently when I click on + sign it takes me to the add new interaction page in CSM/FSM configurable workspace. refer screenshot and my requirement is to add create case, create change and create incident along with create interaction record...
Hi I have a use case where I am stuck.We need to ingest data into different table (Account and Sim card table)This use case is for 2 data loads into ServiceNow via transform maps executed in Flow designer. I am loading an account data using transform...
Hi All, Greetings! I have one requirement where i need to calculate FIRST RESPONSE TIME (FLR) of incident and sc_task is there any other way can get this information? Consideration: SLA is configured for incidents and tasks.if someone updates worknot...
I have a table with several file attachment fields. They are all intended to store different file templates.I have a table that uses those those templates and will reference the template table. (version control for new records) When I try to set a fi...
I would like to hide the Create New option on the Platform Analytics dashboard.If anyone knows how to do this, please let me know.Please help. Thank you.
I want to use the Favorites feature in the CSM Portal, but I cannot see the contents of my Favorites from the requester.I am using the Favorites widget in OOTB, but how can I make it so that the requestor can also use the Favorites function?
Hi All, I have observed that the recent servicenow upgrade has given a new field 'Value' in catalog UI policy Action.And when 'Set Value' check box is selected, we get field to autopopulate the Value.I would like to know, would this field work as re...
Hi Team, Currently we're using UI action workspace client script to call a UI page and inside this UI page client script we're calling second UI Page through GlideModal. Expected Behavior - There are Two buttons in the UI page, in the first Ui page ...
Hi ServiceNow Community,I'm currently working on a custom application in ServiceNow where I have created two custom tables:Lead Table – This stores the lead details like name, email, phone, status, etc.Quote Table – This stores quotes/orders made by ...
