Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...
Hi , I have created 7WD sla on custom task table and I want to send reminder notification when sla has 3 days left . I have created event and notification on approval table using schedule job i tried but it's not working. could you please help me wi...
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
CSP header menu is set up exactly the same in lower environments and showing fine. Can anybody help me understand why "My Lists" is not showing up in Production? It was displaying at one time, but now it's not.
Hi Team, I have a query whether is it possible to set dynamic list view in Workspace based on user login. For eg: If a login person is from HR group, then he/she can see only certain set of fields and not the others, similary if a person from Central...
if state is inprogress then shortdescrition should applied other wise it should Abort the action?var gr=new GlideRecord('incident');gr.addQuery('number','INC0000059');gr.query();if(gr.next()){ gr.state='2'; gr.short_description="if condition is...
has anyone implemented message level encryption in servicenow instance. So basically i have written one rest message for which payload is in encrypted way. so how can we encrypt payload content and after encryption we can use that in http post method...
Hi All, I have set up the visa spoke into the system and testing the connection through rest api . but i'm getting error as request not sent to uri java.net.SocketException: Socket is closed . Could you please help me to resolve this problem Thanks
Hi everyone,I'm working with ServiceNow Surveys and I'd like to know if there's a way to conditionally display survey questions or entire categories based on attributes of the assigned user.For example, I want to show certain questions only if the us...
Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...
Hi all,To edit form fields and sections in CSM/FSM Configurable Workspace, i have navigated to Native UI Case and configure --> form design--> selected Workspace and tried modifying the sections and fields, Even though i modified i could not see chan...
how to call script include in business rules and which types will be used after before async or display ?
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...
Hi team,I have some de_duplication tasks that are remaining in PENDING State after the remediation.Can someone help to handle this issue ? THanks
