Hello guys, Kind of new in Servicenow. I am trying to figure out how to share a case number to my colleagues besides the copy and paste functionality to make it easier? Is there a short way or faster way to do that?
This is my code - As an admin, while on playbook experience on Portal, I can see the addInfoMessage instantly, when needed. But as a constituent, non SNC Internal role, on portal the mesage does not show up instantly, it shows up when the window is ...
How to add more than 1 incident in CSM workplace ? Just like in the native view, where we can add a 'Incident' related list to associate multiple incident to a Case. Similarly how to acheive the same i,e adding multiple incident to a Case in a CSM wo...
I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error.
Hello Everyone,I have recently migrated data from Jira to ServiceNow, during which I calculated the resolution time in hours.Now, I need to perform manual SLA calculation for each case record. Specifically, I need to create a task_sla record for each...
Here is the problem I'm trying to solve. We use Twilio to dial out for bridge calls for incident management, integrated with ServiceNow. If someone joins via Teams, it's treated as it's own entity. So if they join a Teams chat/channel with a screen s...
Hello,Do you know how to put Special Handling Notes as an embedded list on Workspace? According to docs it is possible but how...? We already have it as a pop up and as a related list but we want to have it as embedded list on form instead of related...
Hello all, I could do my bit, but I am not able to find where I could post the Body of the notification. Provider > Notification I had referenced the event I created here and defined the Content on the related list, but not sure where to add th...
Hello everyone, I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link: https://www.servicenow.com/...
Does anyone know where we can find these auto-messages so that we can edit the configuration?
Hi all, The requirement is to set "Reply to" for emails for a specific table when user replies to emails sent from that table. The requirement is to have the whole mail chain in ServiceNow. Example: A Case is created for a specific category - email t...
Hi Team, I am facing an issue where I can see, In my project we will create Change requests and under that in Related lists we will add Incidents under--> Incidents fixed by change and Requested items under - Requested Items -->Change request.Where I...
Hi all, The requirement is to filter the records shown in the modal (as below) on click the related list Declarative Action. I have implemented the modal opening and related list button visibility as well, just need to filter the records shown in the...
In the ServiceNow Customer Service Management (CSM) Workspace, when comments are added to a case—either by the end user or the agent—they are currently displayed with the same green icon depicting three heads. This uniform representation makes it dif...
Hello Community experts, We are trying to create a Case, Request, and Incident from the Interaction record through CSM Workspace, and they are being created successfully without any issues — because these UI Actions are configured OOB (Out of the Box...
