Hello ServiceNow Community,
We are currently working on standardizing creation of knowledge articles, we have setup a couple templates using the advance knowledge management plugin which has worked great for giving our employees a structured form to work off of.
We have a lot of employees though that prefer to use the "Import Article" button to enter there knowledge article into the base. The issue we are having with that is this way users can bypass the templates we have setup, ideally I would like to be able to attach a article template word document we will create to the "Import Article" button so users will follow that basic format. Is there a way to accomplish this? Or has anyone came to any different solutions to solve this issue?
Thank you,
Connor ONeal
