Difference between watch list and worknotes list
Hi everyone, What is the difference between watch list and worknotes list?
Forum Posts
Resolved! How can I remove the "Live Chat" button from Service Portal header
Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
How do I copy/clone a knowledge base?
Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...
Scripted Rest Api response time
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
Resolved! simple client script is not working in widget???
Hi All, I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color, Can someone provide me the useful URL/Docu...
Resolved! How to get Manager's name, email from a contact record?
Hi, I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table. function onChange(control, oldValue, newValue, isLoad...
How to enable machine translation of knowledge articles
According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...
Resolved! how to connect case and incident
Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?
Resolved! How can I remove the needs attention flag?
The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...
Resolved! Contacts for Customer Service Portal - Password?
We have an existing CSM impelementation and also just begun encouraging customers to move to the portal for self-service. All customers have existing contacts in the customer_contact table so self-registration is not applicable (the Registration won...
Convert Inbound Email content HTML
Hi Everyone, I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now. Thanks in a...
How can we edit the catalog item variable values after submission before approval?
I have a requirement where approver must be able to tweak some values of request (variable values for that request) , before approving it. Is there a way to achieve it?
How to hide Templates tab in side bar of Agent Workspace
Hi, Is there any options available to hide/disable Templates tab in side bar of Agent Workspace. Actualy we don't want to show this tab for Incident form view in agent workspace.
how can i perform form validation in widget
how can i perform form validation in widget(service portal)
Can anybody please help me what is target wait time?
I have set target wait time as 45 sec.Then also available agent is able to accept the case after 45 sec.
