CSM license?
If I am to deploy CSM within an organization of say 1000 people. Would I need to purchase just one CSM license?
Forum Posts
Agent Workspace - providing list of clickable URL links for Agents
In ServiceNow Platform we today have several modules which are essentially links to external sites opening in a new browser tab. For these modules we use the Link type option - URL (from Arguments:).These are used by Agents as shortcuts to visit freq...
Resolved! How to check attachments in flow designer
Hi All, Version : PARIS PATCH10 How to check replied email has attachments Or Not in Flow designer. @Ankur @Harshavardhan @Ankur Bawiskar @Anil Lande @Chuck Tomasi @Jaspal Singh @Rohila Voona @Michael Jones - CloudPires @Kieran Anson @Brad Bowman...
Resolved! Using CSM to serve internal users from other departments
CSM seems to be exactly what we need for our organization. Reason for wanting to use CSM is to capture cases and then create related Incidents, Requests, Problems etc from the case. Having a single entry point for the start of any type of TASK. We ha...
Resolved! How to display notifications in INBOX of Agent Workspace?
Hello all, could you help me to find out why my inbox in AWS is always empty even when the Chat Setup in configured properly to AWS in my DEV instance? I am also creating correct cases But I always get notification to accept the chat only in the ...
Field styles are not working in agent workspace( Paris).
Field styles are not working agent workspace but working fine in UI16.
please guide me how to Activate the Save UI action only for the Incident form view
please guide me how to Activate Save button through UI action ..only for the Incident form viewawaiting response ..
Resolved! How do you sort within the Simple List Widget
HI guys, I am trying to get the Simple List Widget to sort properly. My Display field is Short Description, the Secondary Field is u_trending_status, number What ends up coming out is an Ascending Sort by Short Description. I thought the first S...
Resolved! How can I enable the use of template in Agent Workspace?
Hi, I need to enable the use of template in Agent Workspace but the icon on the right is not shown (under the attachment icon). Do you have any idea of what I should do? Many thanks Paolo
Parent Account vs Parent Company Field
When we are creating a new Account in CSM, we can assign the field Parent Account, to build the hierarchy in CSM. However, there is also another field "parent", which is inherited from "core_company", which remains empty in this case. The customer is...
Resolved! How to Solve 'onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] }' Error.
Hi Team, i am trying to hide/show choice values of status filed(state) based on status field only. but i am getting onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] } this error. Please let me know how t...
Resolved! How can we add a Shopping Cart experience to the CSM Portal?
We have a requirement to allow customers to add multiple items to one request, aka a shopping cart.For some reason, this is not supported in the CSM portal, as mentioned here in the doco:https://docs.servicenow.com/bundle/orlando-customer-service-man...
attach a document saved in SharePoint to ServiceNow RITM
is there a way of accessing SharePoint when trying to attach a file in ServiceNow? the workaround we have at the moment is saving the SharePoint document library as a shorcut on the desktop and then navigating to SharePoint that way but wondering if ...
How "Away" presence state works in Agent workspace? Will the state changes to "Away" automatically if agent is not active OR It can be selected only manually?
I am looking at possible ways user presence can be "Away". If Servicenow automatically change user presence state to "Away", after how much time of inactivity state will be changed?
AWA Advance Work Assignment is not working.
Hi All, Good Day! I was looking for a solution in ServiceNow where I have to route cases/incidents to an assignment group and whoever is an available agent from Group then assigns cases to that agent's. I have read ServiceNow documents and communiti...
