We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...
How do you add pps_resource role to a group? Would you add that role to the “X GROUP NAME” group so that it will show under default group name search?
I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...
When I open few forms (not all), I am getting a error message " This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator." How to fix this.
How to enable editing on related list records
HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...
We have a requirement that in list view, user should be able to change status of bulk cases to Closed/Cancelled. I am getting Security Constraints error when I try to edit status field from list view even as admin. So is it possible to close/cancel c...
Is there a way to set the category values to be dependent on the Assignment Group field value? It would look something like this: Assignment Group: Sales Categories: After Sales SupportSales InquirySales Issues Assignment Group: Finance Categorie...
These are the configurations which are perfectly working for Customer Contact I have also made sure that Consumer record has asset. That same product model of that asset, is in related product in knowledge article. Also, the Consumer Service kno...
this short description we have to set it in problem statement field.
In how many days resolved cases close automatically by default?
Hi all,I have a request to set the assignment group on Incident, Problem and Change record based on the user who raises the records. The group should be the one that contains the ITIL role (users might be part of more groups but only one of these con...
Hi guys!! I need to create a custom widget which is a button on csm portal. On click of a button , a text box should appear and it should contain an 'Ok' button at the end. On the click of 'Ok' button the text box should close and show an info messag...
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
