Additional comment and work notes journal fields

[Prati2]

How to Show both Additional comment and work notes on the form in default view. also is there any way if i can rename this additional comment for my scope application and it won't affect on other tables like incident, problem etc.

[Community Alums]

Hi Prati,

Generally i would look into the following :

There are 2 User Preferences that you could set as a default system for everyone until they make a change:

• "glide.ui.activity_stream.multiple_inputs", set to "false" will display just 1 journal field which you should not do.
• "glide.ui.incident.stream_input", set to "work_notes" will display the Work notes field on the Incident form (this is a table or form-specific preference)
• https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/navigation-and-ui/concept/c_UserPreferences.html?cshalt=yes

this link has the solution

want to view deafult both work notes and visible comments

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Prati2]

if i make changes as "glide.ui.activity_stream.multiple_inputs", set to "true" this is affecting to other tables as well like incident and change etc. which we don't want.

[Anurag Tripathi]

Hi,

Showing both is more of a user preference using the toggle shown below

Regarding the rename, yes you can add a label to the field for your 'TABLE' and so on your table it will have a different label, but you cant do it base don the view.

-Anurag

[Anurag Tripathi]

Actually,

You should be able to change the label on the form base don views,  using an onload client script that runs only on the view you want to change the label and use the below script

g_form.setLabelOf('<field name>', '<New Label>')

-Anurag