Unable to end impersonating from a user

After impersonating a user when trying to disconnect it will not disconnect cleanly.After disconnecting the options are only to impersonate another user. 

when i see a incident in SOW view Caller information is not showing on the Record information card.

Hi Team,I want to have the Caller name on the Caller Record Information card in the SOW interface , it is showing the " Requested for" so that it is consistent with the rest of the platform. under the caller , requested for user name is displaying , ...

Create a pop-up page on Flow Designer

Hello,I want to create a pop-up page for my flow designer. However, I am still unfamiliar to different action options. So, I was wondering how I can create it?

Lookup and Verify not Appearing Configuring Contextual Side Panel in CSM workspace

filter field choices after saving

Hello, I have this script which works correctly with just one issue : after saving the record, changing the field's value doesn't change the choices anymore !! would you have a solution or  an alternative approach ? than you function onChange(control...

GlideAjax.getXMLWait

Hi All,I am facing a issue where when i run my onchange client script with calling function from script include , but using getXMLAnswer i am finding this error in the consoleBut in the on change client script i am not using GlideAjax.getXMLWait plea...

Show a Popup when clicking on Recommendations in CSM workspace

Hello All,I am working on a CSM workspace, and in the right sidebar, we have a recommendations section. When I click on a recommendation for a case that has defined suggestions, it displays some text, that text is clickable and a hyperlink. Currently...

Configure Dropdown and redirect to contact form when selecting choices from dropdown in UI builder

I have to add dropdown choices such as Add and Delete ,if we selects one of option it should display a contact creation form which is Service catalog item and same for Delete action.Please suggests me how can i redirect from dropdown selection to a c...

Workspace script for UI action not working

I am working on a workspace where I have created a custom table with one field. Field is a lookup number. What I wanted to achieve is, if a user enters a number and clicks the Lookup search button then my script would search for that number in contac...

Want to create a variable inside a flow.

I have a flow which will assign the approval group by the timezone.I have a created a action script and the timezone is coming from the user table. if the timezone is US i want to store  the sysid of the approval group.So do you guys know how can i c...

How to redirect public page

Previously I created public form by record producer, and now I will create new public form by widget.I want to redirect previous form to new form. I think I need to take action on the record producer.What should I do specifically?

Not able to received emails notification when tagged in the ticket (not added in the watchlist)

One of the user is @mention in the enhancement ticket but he didnt get emails notification, Even after notification preference(@mention activity stream is on) user is not having access related to enhancement. 

When using decision tree, how to map answers to specific fields?

I am trying to store information (answers) we get when using a decision tree to specific fields, to be used for future work. Is this possible?I know there are Decision Tree Execution records, but pulling information from there is a bit complicated so...