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Resolved! Hide catalog item category on CSM Portal

Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.

workspace

Hi Folks,my requirement is show up the number of open tasks in the navigation panel in the workspace.eg: my playbook is having four stages and each stage having some number of tasks need to perform, I want to show the how many number of tasks still o...

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Enhance User Experience with Automated PDF Downloads in ServiceNow!

Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...

ajay98 by Tera Contributor
  • 593 Views
  • 1 replies
  • 1 helpfuls

How to display notification menu in customer service portal?

Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...

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Coro3 by Kilo Contributor
  • 2870 Views
  • 4 replies
  • 1 helpfuls

Resolved! data precedence rule not working properly

We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing? 

MK-p by Tera Contributor
  • 438 Views
  • 1 replies
  • 1 helpfuls

How to edit tags using workspace lists?

Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...

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Fer Ortiz by Tera Contributor
  • 762 Views
  • 3 replies
  • 1 helpfuls

Create incident reports

Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?

pavanb00 by Tera Contributor
  • 876 Views
  • 7 replies
  • 0 helpfuls

Resolved! update the description of the new record with existing

How can we solve this.. I am getting  so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.  

purnendutiw by Tera Contributor
  • 821 Views
  • 8 replies
  • 1 helpfuls