Excel Export on CSM portal
Hello, I tried to export the list shown on the portal navigation into a excel, but when oppening the excel file, it does contain the default list column on BO of the table. Regards,
Forum Posts
Field Service Impact on Incident Management (sn_fsm_inc_mng plugin)
When we activated the sn_fsm_inc_mng plugin, it overrode the states in Incident Management to match Field Service out-of-the-box states. This was done in our Dev environment and our current plan is to take backup from Prod. Is there a guide that sh...
Change request creation via inbound email action on PDI environment
I am working on a personal development instance on ServiceNow.I have an inbound mail action that is getting triggered as expected. However, the javascript under action is supposed to create a change by insering on the change_request table. But if fai...
login_cpw.do , multi_factor_auth_setup.page.do , validate_multifactor_auth_code.do pages
We are working on configuring the CSM portal and need to update the background and company logo on the following pages:/login_cpw.domulti_factor_auth_setup.page.dovalidate_multifactor_auth_code.doThese updates should align with the company’s UX desig...
Email branding was not looking as we designed on ServiceNow, its breaking on outlook app
Hi AllAs i developed a email layout on ServiceNow as request mail, once we raise a request, the requested person receive the mail, branding was looking good on preview and outlook browser as I developed, The issue was everything disturbed and layout ...
Mail Merging in ServiceNow
As we often send out mass emails with the same template to consumers, is there an easier way to send send out the emails similar to mail merge in outlook. We are not able to BCC everyone as we have to include each consumer's unique ID in the email.
Resolved! Reply to email a non contact user
HI Team, There is a requirement wherein if a customer replies to an email that should update the case. He is an external customer means his name is not there in contact table nor user table. Can he update the case. I mean is it possible and what appr...
Creating multiple reports and emails
Once per month a report is scheduled, but we get 7 times the outlook messages containing the same report.I have admin right and I try to find the root cause of this problem, basically I want delete let's say 6 of these outlooks messages. I think some...
Resolution notes in case form
Could someone tell me how to make "Resolution code" and "Resolution notes" of the Case form NOT mandatory?I checked the UI Policies, but could not find the policy for that rule. RegardsKrishna.
Reference field issue in workspace
Hi all,I am facing an issue with the Assignment Group field. I have applied a reference qualifier to this field, and it is working correctly as per the configuration in both the Workspace and the Native UI.However, in the Workspace, when I try to cha...
Allow specific domain to send ticket in servicenow
Hello All, May I know if there is a way to allow specific domain to send email/ticket to servicenow (company instance). like example: allow (sample.com) domain to send an email and generate a ticket to servicenow for instance domain (ownservicenow.co...
Resolved! Configuring Contextual Side Panel Tab in CSM Configurable workspace
I have the response templates configured in Agent Workspace contextual side panel that I am trying to configure in csm configurable workspace. Going to sys_ux_screen_type table I found the 'Response Template' UX screen collection. I have added a UX A...
Resource plan population on Time card for Demand & Demand Tasks
Greetings All, Consider a scenario, where a project record has a 2 project task and a resource plan associated to it.When a Time card is submitted against a project task, the resource plan defined on the parent project will get automatically added ...
Filter interactive in Field "Value of metric instance list.
Hello, we need to filter through an interactive filter or another option that allows us to filter on a list of "metrics" referring to Assigned to of "incident" records. In the list of the metric there is a field "Value",How can we apply a filter on t...
