Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
Hi All, In a flow designer, I am trying to run a 'for each' logic for a list collector variable from service catalog.I am getting error saying - 'Unable to create serializable iterator'.can anyone please help me in how to resolve this. Thanks in adva...
How can we hide the case number which is next to "Case" on form header while creating a new case?ThanksPravallika
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
Are there any available tool to set up SLAs on Now Support? I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.
We are using community portal but I'm unable to understand in which backend tables these questions, blogs, events are getting stored? can someone provide me the table names?
Is there any way we can reload all the record once because if I reload it then my on load script will update the field automatically but the issue is that I don't want to open all the records manually and then reload it.
Hello, I have created a decision tree (Guided Decisions>Decision Trees) to help our service desk team CSM Module. So I am trying to ask the agents the follow the Decision trees for the troubleshooting. I have build the decision tree but no idea ho...
Hello,How to specify and call start date and end dates queryparameter in scripted rest api.
Hi All,1.I have changed the UI Builder configuration in my PDI but its not reflecting the change. I have duplicate the page & made change for Transfer Case. Could you please assist ? 2. If we add some new field in the pop up window, is it recommend...
Hi, I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using on load client script. I am able to store empty fields data that are available in the form it ...
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Hi, I'm trying to manage the skills of our agents, but some skills are matched to a degree that has an expire-date.Is there an option so we set an expire-date to it? Kind Regards Bjorn
Hello team,I was going through the playbook, I got a query does it use in the workspace only or we can use it on native UI or in a portal also??thanks in advance...!!!
Hi Team, Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.Also I would like to take some of t...
