Service portal
In service portal How can I make the approval menu always enable whether the approval is requested or not
Forum Posts
interview Question On CSM
I'm learning CSM module. I need interview question and scenario on CSM ?
Interview questions CSM module & business use cases
Hi All,1.Could you please share real time business use cases for customer service management module? 2. Sample of Interview questions & answer3. Limitation that is not achievable real time basisAny assistant will highly appreciable.
HTML format description ESC Portal
Hi All/ @Ravi Gaurav ,Facing issue HR case description is showing with html tag in /esc portal where source is email . However HR case description is rich description & from list view also its showing html tag , this is happening when source is email...
Unable to add remote tasks in Service Bridge
Hello, can soneone please help with adding remote tasks, I did add remote task definitions but when I add remote tasks from provider instance I don't see remote task definitions to select. Not sure what Iam doing wrong. Can someone please help.
About the Mentions feature in Microsoft Teams
Can I use the Teams chat mentions feature when sending notifications to Microsoft Teams when a case is created or updated in Flow Designer?How is it set up if it is available?
Resolved! Green Symbol on CSM landing page
Hello, We updated to Xanadu and now we are seeing this new symbol next to the reports on the landing page, please see attachment. Can anyone explain what this means? Thanks
How to add info message in native ui and workspace in servicenow
On Case record(CSM) there is a button 'Create Jira ticket' when you click that button, a dailog box comes up in native UI as well as workspace when you fill the information and click on submit. we have to show jira task created successfully in native...
Empty fields on case list view
Hello,I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).However, some fields appear empty i...
How can we send the post call once a user opens a submitted record on the portal?
Hi All, We have a requirement that we need to send one post call to a 3rd party once a user opens a submitted record on the portal, and then we will get the response from their side, and based on that we will enable some fields for the requested user...
How to Default the additonal Comment toggle option in the Now Agent mobile
I am trying to default the Toggle option to enable in the ServiceNow mobile application, which result in default the Additional Comment (Customer Visible). And later the user can switch the toggle off if they required
Need to populate the service offering field value on the incident form, based on the caller location
Hi Team, Need to populate the service offering field value on the incident form, based on the caller location. I want filter the Service Offering choices based on the location on the incident form and for the look up to contain not only the name of t...
Inbound Action case to be created when customer send email to Alias
HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
knowledge
In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...
In SOW view of Incident , i need to disable the New button in the related list of change request
Hi Team, In SOW view , when i open the Incident form , there is a related list Change Request , i need to disable the New button for ITIL user in the related list of change request.I found out that button, in table > sys_declarative_action_assig...
