Additional Comments Email Notifications to Contact and Watch List

Samiksha2
Mega Sage

Hi,

I need a help in advance condition in the notification.

When a contact post additional comment then the email should trigger to Watch List user and when watch List person comment then additional comment notification should trigger to contact.

I have written a advance condition.
Email to Watch List when Public Comment:(who will receive: Watch List )

if (current.sys_updated_by == current.contact.user_name) {
answer = true;
}
else {
answer = false;
}

Email to Contact when Public Comment:(who will receive: Contact)

Watchlist is referencing to sys_user table. what will be the condition here. 

 

Please help me.

 

Thanks!

Samiksha

5 REPLIES 5

Hi @Riya Verma ,

Still not working.

 

var answer = false;
var watchListUserNames = [];
var watchListGr = new GlideRecord('sys_user');
watchListGr.addQuery('user_name', current.sys_updated_by);
watchListGr.query();
while (watchListGr.next()) {
watchListUserNames.push(watchListGr.user_name.toString());
}
if (watchListUserNames.indexOf(current.contact.user_name) > -1) {
//answer = true;
answer = (current.watch_list == current.contact.sys_id);
}