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Resolved! Integration with Oktr Auth0

Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...

aaron47 by Mega Guru
  • 1502 Views
  • 3 replies
  • 1 helpfuls

Resolved! The instance is offline.

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue Thank you in advance#Personal Developer Instance #Upgrades and Patches #User Interface (UI) 

Resolved! Issue with Automatically Initiate Document Tasks

When using "Automatically Initiate Document Tasks" a document Task is initiated when state in HR Case has been moved to "Ready" State. But, when the HR Case is "Work in Progress" that also is triggering the Document Task. I am working in a process us...

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LuLe Game by Tera Expert
  • 1601 Views
  • 1 replies
  • 2 helpfuls

Resolved! What sets this field readonly?

ver. TokyoI have an instance where Incident.Number is set to readonly all the time. Upon taking a look at the field I noticed that there exists an ACL on incident.number for write. It's configured to require the role snc_internal and to allow write i...

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Resolved! Targeted Communications - Publication Notification

Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...

Notification

when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification .   

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Auto-Populate new field

Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?

Announcements in workspace

I have a requirement to show the contents of this table in workspace UI as announcementsI am unable to add this table(sys_ux_banner_announcement) in data resource in UI builder to fetch the recordsNeed suggestions with this or some other approach we ...

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How can I use "Wait for 10 minutes" Option outside of a flow ?

Usually, we have "wait for sometime" option in flow to check status of record after sometime. Due to certain restrictions, I can't use flow designer I have to use server-side script. Can someone please tell me which server-side script to use to check...

Community Alums by Community Alums  
  • 1288 Views
  • 5 replies
  • 0 helpfuls

How to remove option from reference field in client script

HI Team,I have a requirement wherein I have to remove an option from a reference field if another field on form which is 'table' and if its value is 'case' or 'order'.Can someone tell the syntax where to write other than writing script include?

Community Alums by Community Alums  
  • 747 Views
  • 2 replies
  • 0 helpfuls

Resolved! From the URL of my catalog item, I want to populate a variable

Hi All, I want to auto-populate a variable called Product from my catalog item URL : https://dev.service-now.com/support?id=sc_cat_item&sys_id=27d0f90f97d91590dc87feae2153a67a&product=apple So, here based on the URL description, the Product variable ...

Community Alums by Community Alums  
  • 1040 Views
  • 1 replies
  • 1 helpfuls