Resolved! Assignment group in Sidebar Discussion
While starting a discussion in sidebar, how do I get the option of Add assignment group along with Add Participants?
Forum Posts
Follow-up questions not invisible if there is a different choice given to the main question
Hello,I have built a form with one main question, which can be answered by some choices. Selecting a choice means that follow-up questions related to that choice will be shown.When I answer the main question with a different choice, the questions tha...
Restrict assignment groups based on account on case record.
Hi Team, I need to restrict the assignment group field on case record.Scenario is we need to check the account record from case record where field called Customer Owned is true on account,Than we have to only show the assignment group from refrence f...
Recordings and transcripts are not available on interaction record
Hello All, I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record. The recording i...
DB View for Reports
I have a reporting requirement with a set of fields from 3 different tables for which i have created a DB view but i couldn't fetch any details. Hope there is an issue with the where clause. Kindly assist. cmdb_ciast_contractcmdb_software_instance ...
Portal widget issue
Hi,In Incident Standard ticket Action widget, when resolved is clicked it will open a Modal and that comment will be added to the worknote. I am getting error. HTML: <ul class="dropdown-menu pull-right" id="actionList"> <li> ...
Automating Hardware Provisioning
Hello, I received a question to see if we can automate hardware provisioning based off of Job Title. Essentially the goal is that when a user record is created in ServiceNow, a workflow is triggered to send a notification via email to that manager fo...
Rename Action Status field
Can we change the name (label) of an Action Status Field without any danger? We would like to change the next Action Status fields:'Requester comment' into 'Comment added' and'Supplier response' to 'Email response'Thanks!-JoSte-
Resolved! Make location accessible on SP but limit to those for the logged in users company
The cmn_location table stores location records with the "Company" defined (highlighted yellow below): When creating a case as an agent the "Location" field is filtered by the selected Account/Company. I have added "Location" to our SP case form for c...
CSM Workspace UI - is it configurable?
Hi there, I encountered a problem using the CSM Configurable Workspace. I need to know if there is a way to configure spaces between elements in the Case form within the workspace, like, is there anyway to configure the UI there? I mean like spacing,...
How I can make short description to hyperlinks like Numbers
I would like to make this Short Description column also a hyperlink like the number column! Is there any solution? If so, please guide me on how to do it. You can provide links to relevant documentation if it cannot be accomplished directly.Thank you...
Is it possible to add the attachment option to a specific tab in the incident form
We have a separate tab on out incident form and we are looking to add the option to attach a file (the paperclip) to our PHI tab. See SS
Suspend & Resume Services using TMF641
Anybody using this api to suspend and resume services?Any advice on how to implement this OOB without any manual actions like approvals, etc. Thanks in advance.
Client Script is not running properly in Agent Workpace
Hi Community! I have this strange issue happening in Agent Workspace. I've created a BR Scratchpad to get current user assignment Group. Also I've created a Client Script to populate assignment group and Assigned to if they create a new case and the...
