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Resolved! Targeted Communications

Hi, I have created receipients list in the Publications.But the users in the receipients list are not receiving email notifications when the publication is published.There are some out of the box notifications which are configured but sn_publications...

malinig by Giga Contributor
  • 6846 Views
  • 22 replies
  • 20 helpfuls

Notification

I am using below code for getting group email from group mail and add recipients to to and cc.But i am getting error Illegal semicolon ,not in group in logs. why it is coming. I used this script in workflow run script. 

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List Filter is Non Populating Correctly.

Hi All, I am facing issue in Link Type of Module, in link type I am calling Script Include . Function Name for filtering the list data. But in list view in the filter condition also its showing Script Include and function Name. in link type I have ch...

Star123 by Tera Contributor
  • 351 Views
  • 2 replies
  • 0 helpfuls

Property Creation

How to create a property which captures current date and should be updated each time we run a job

Tanisha26 by Tera Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

workflow notification

I need to create one workflow for sending notification . In notification I need to add "to" and "cc" in the notification.In my requirement i have MGR CSAAD Net OpsAD TACAD CSASD OpsVP OpsFor example when engineer  select AD TAC Group . We need to put...

Resolved! Performance tab in CSM/FSM Workspace

Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...

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Diana Cunha by Tera Contributor
  • 614 Views
  • 2 replies
  • 2 helpfuls

plugin Installation question

HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...

work flow

Once I select any contact ‘Escalated To’ Lov, an email should be triggered to the contact and also all upper level contact(s) from the one which is selected should be marked in CC eg. If software group is selected by NOC engineer, then email should b...

TMF + Servicenow + Order Management

Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?

Using Predictive Intelligence on PDI - Washingtondc Release

Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...

Javeria by Tera Contributor
  • 939 Views
  • 3 replies
  • 1 helpfuls