I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. Any reference materials or findings can help u...
Hello, I have a use case to hide "Create Consumer" UI Action Button on the case form when the consumer field is not empty.This should happen dynamically without even saving the form.I have tried to achieve this using Client Scripts, UI Policies (DOM ...
ビジネスルールを使用してMRVSの件数（０件かどうか）の取得を行おうとしているのですが、失敗しております。方法がわかる方がいらっしゃいましたらご教示の程お願いいたします。 試したパターン（すべて失敗しております）・Object.keys(リクエストアイテムレコード.variables[MRVS名]).length == 0・リクエストアイテムレコード.variables[MRVS名].length == 0・リクエストアイテムレコード.variables[MRVS名].toString() ==...
Hello everyone, We want to add a vertical resize-grabber to the rich text editor shown bellow on the screen shot.This rich text editor allows customer to update created cases.We have cloned "CSM Standard Ticket Conversation" widget and using the sam...
Dear All,I'm reaching out to seek your advice on a challenge we're facing regarding the migration of procurement emails into ServiceNow requests.As the process owner of Request Fulfillment, I oversee a catalog of approximately 1000 ServiceNow request...
Hello,whan I'm trying to create and execute the Scheduled Email Summary (sysauto_indicator_notification) it does not send anything. In the syslog table I can see the following:Invalid query detected, please check logs for details [Unknown field role_...
I have a request that, through an email, clicking a link modifies a record in servicenow, this is possible, for example:I send an email requesting approval,If they answer yes, I can close the story, otherwise no.
Hi all, The requirement is to add the "Download the results as pdf" in the portal here. Once we click on the button, it should download the contents in pdf format. Any leads would be appreciated. Thanks & Regards,Sreesh SurendranIntegrations & CSM.
Hi Experts, Can someone please tell me how to disable/remove Exact Match records form Global Search on CSM Configurable Workspace. Please find the below screenshot Thanks
Hello community,how can I hide the Overview tab for the Remediation tasks in the Risk Workspace? I need an user to be redirected to the Details tab automatically as in the Overview tab there is only a state stepper. I was able to find overview page f...
Hi All,Actually we have reference field called "RO" one of child case table(plan case) and it is assigned_to field from task table , so we ovverride to our parent case table and as it change the label as RO for every child case table and it inherite...
Cant figure out how can I extend the width of multi line ext field in CSM portal. From this To the size of this
Hello,On the csm case form there are 2 fields named as account (customer_account) and location (cmn_location) both fields are reference fields. So basically want to populate the location which is related to that account. Please help me into that..
Hi There, I have a requirement where multiple Excel sheets will be imported to Servicenow tables. For example: An excel sheet with 10 rows of data is attached to story -> this will trigger the flow designer -> create RITMS for each row (10 RITMs). us...
How to get the full URL of current page in acl script when running in CSM Configurable workspace.gs.action.getGlideURI() - This method is giving api/now/v1/batch?api=api as the result and not geting the full url. Solution needed for workspace only. L...
