Service catalogs are not visible on the csm portal.

[Samiksha2]

Hi,

Service catalogs are not visible on the CSM Portal. I have removed the snc_external role. Although catalog item is not visible. Only Record producers are visible.

Please help in this.

Thanks,

Samiksha

[Riya Verma]

HI @Samiksha2 ,

Hope you are doing great.

To address this issue and ensure a user-friendly experience, we can make the necessary adjustments to the configurations. Below is a suggested solution to resolve this problem:

1. Navigate to the Service Catalog module.
2. Select the affected catalog item that is not visible.
3. Review the access control settings for the catalog item. Ensure that appropriate roles or groups are assigned access to view the catalog item.
4. Confirm that the "Visible" checkbox is selected for the catalog item.
5. Save the changes to the catalog item.

[Samiksha2]

Hi Riya,

admin can see that catalog item.

I checked. Some roles I need to add I guess. My form name is Enhancement Request.  Roles field is not visible in the form. I tried to add it from the form layout. Role field is there but it is not visible in the for.  

How can I add roles to the Roles field?

Thanks!!

Samiksha

[Samiksha2]

Hi @Riya Verma 

I added snc_external role. Now it is working

Thanks

[Riya Verma]

@Samiksha2 ,great to hear. then in that case perform whichver helped you out and close this thread