Additional Information (comments) in Case are not updating

[Armin Heinlein1]

This should be a 10 minute thing but I am trying to figure this out for some time now and I can't resolve it. My Additional Notes are just not updating  the case- even as Admin.

I want to make the close notes available on the portal so that the Customer can see them on his case. For this I created a Business Rule that runs after the case changes to Resolvd and when the Close Notes have changed.

And here is my advance tab

This should work, but it doesn't. I am Admin when I resolve this case so it can't be the ACL. 

Here is the System Log

Any help is appreciated.

Thanks

[paulmorris]

What do you mean by hard coding? Like running a fix script or background script?

Maybe another business rule is interfering? 

[Armin Heinlein1]

[Armin Heinlein1]

I changed it to Order 8000. The highest number. 

[Armin Heinlein1]

Thank you very much. 

[Armin Heinlein1]

That doesn't work. Only Hardcoded was working.