I am facing an issue in Service Portal where the text entered in a widget textbox disappears within a few seconds. This happens only in one instance, but in another instance the same widget works correctly. The widget code (client, server, HTML) is i...
In this article, we will learn how to change the tab name from "Create New Account" to "Create New Dealer" in a Configurable Workspace. Steps to Implement1. Navigate to UI Builder and open the CSM/FSM Configurable Workspace.2. Open the CSM Default Re...
I am facing an issue in Service Portal where the text entered in a widget textbox disappears within a few seconds. This happens only in one instance, but in another instance the same widget works correctly. The widget code (client, server, HTML) is i...
We have created a pre-chat survey with survey questions by creating & adding the context variable to each questionIn Pre-Chat Survey Configuration, can we show the Context variables to agent like category, issue selected after the agent chat initiate...
Hi all,I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow". I'm pretty familiar with ServiceNow and have been buzzing right through the tasks. However, I am stuck on Assessment Simulator Task 5: Ord...
I have a user receiving this message when loading a dashboard: Error MessagePart of the query on u_change_ticketing has been ignored because of insufficient access for 'query_range' operation on u_change_ticketing.u_assigned_to_bpoError MessagePart o...
How does Workflow Data Fabric enable data-driven decision-making across enterprise workflows and improve self-service adoption? Any use case
Hello Community,I'm new to Virtual agent. We are configuring the Pre-Chat survey with direct Live Agent Escalation.Here we have created the Agent Chat Configuration for the portal required and with specific branding key. This works good. Later create...
Hi all, I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.Specifically this New button: Ideally it would be just like creating a New asset in Asset workspace where a quest...
Hello everyone,I am currently trying to setup an approval flow for the quote management. I would like to use the OOTB button "Submit for Approval". I thought it could be with the Quote Task object? Anyone any suggestions how to set it up.The logic I ...
Good day all. My teams are working on researching ways to automate and/or streamline case reviews for Quality Assurance to ensure that agents are routing cases properly and getting the end users their answers kindly, correctly, and quickly. Ideally ...
Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...
Hi Everyone, For some reason duplicate cases are creating at the same time with different number. Can anyone help me on this what's the reason for this?
Hi All,I created an Event + Business Rule on sys_attachment (After, Insert) to trigger an email notification when an attachment is added to sc_req_item (RITM).It works correctly when attachment is added from the backend form view.However, when attach...
I am facing below issue for some users. Please let me know how to fix this issue. Thank You.
