admin level permission for sn_customerservice_manager

[gsuprumanian]

I noticed some of users able to access ui action.

I noticed this get added for users with sn_customerservice_manager > workspace_admin > ui_action_admin ?

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

Anyone noticed this with users that role and why they need workspace_admin, should not this restricted for ADMIN only?

[Gautam Kumar1]

Customer Service Manager [sn_customerservice_manager] is the highest-privilege role that we have. Customer service managers are agents with the additional responsibility for managing agents or agent groups and overriding agent actions. With this role you get other admin rights as well. 

[gsuprumanian · Accepted solution]

Noted, but as from platform admin I don't think CSM Manager should perform any changes which more like platform configuration or maintenance, so workspace_admin role should not be given to csm manager, as I noticed it inherited few other roles which can allow them to do configuration directly in the platform. SN confirmed they will fix this in Australia release.