Advanced work assignment query

[Anusha Medharam]

I have two added two queues in service channel in each queue i gave one group in Advanced work assignment . but only one group is working. what i do for working multiple groups .

[Mark Manders]

Can you elaborate? What are your queries, what are you trying to achieve, which is working and which isn't? 

[Anusha Medharam]

I created one service channel on case form and created two queues in and give case channel in the queue. In queue i added two Assignment group for example data base is one and another one is software. when I am creating the case and gave database group that tickets assigned to data base users but when i giving software group that ticket is not assigned to software meanwhile that case assignment group changes to database and assign to data base users. can we give give multiple groups in one Queue

[Danish Bhairag2]

Hi @Anusha Medharam ,

To be honest never tried with multiple assignment groups in one queue.

Would suggest you to create a seperate queue where u can specify the condition n after the group added over der.

So whenever any ticket comes it will flow accordingly based upon condition specified.

Thanks,

Danish