Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise.
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites Like below Can someone Guide me If this is p...
Hi,I want a list choice to bulk update the audit task that are selected from workspace view. How and where to create/configure this?
Currently in our production instance, we have several email accounts that need to be active. According to the ServiceNow community, only one incoming email account can be active at a time. Why so? Why can't two or more email account be active at a ti...
How to change the state of a REQ based on Catalog task state through flow designer
Configurable Workspace - Activity Filter default does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence Please let us know how to remove these default options from Configurable Workspace as per atta...
Configurable Workspace - Activity Filter default as per attached screenshot does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence We want to remove these options from Configurable Workspace
Hey, I am pretty new to CSM. I noticed there was an issue of my Close Dialog only appearing when Chat is selected as my type on my form. This only happens when I exit out the record. Any idea to where I can fix this one small issue? I want the Close ...
Hi everyone,How can I design a UI action button on the workspace that links to Microsoft Endpoint Configuration Manager app (locally installed) , enabling remote control of the caller's laptop? - What I tried ?The Microsoft Endpoint Configuration Man...
I need to be able to ingest or transform via inbound action or flow a table contained in the body of the email into a readable format in the description field- example of table below
Hi Can any one guide me how to create UI action (work order) for Service Request We have OOTB UI action (Work Order) for Incident Similar I want to create a custom UI action for Request.Please guide me with steps and logics. like this I want to enab...
Hi,I have encountered an issue with performance of OOB Search Page widget on service portal. I have tested that both on my own PDI instance and customer instances.After enabling Agent Chat, this widget stopped to display Catalog items within search r...
Hi All Can any one please guide me please with script How to set the Billable field as true once the ticket (Part requirment ) is closed please guide meField Service Management part requirement I want to set true after 10days of Ticket closure Once i...
2 questions1) i need to check if the date coming thro import set is a Valid date ( not format but valid date by itself and not any string like N/a or tbd etc ) ?? there are couple of validations on the client side but something seems off in transform...
