The agent schedules are as following: The above schedules are defined for the mentioned dates. But the calendar does not show the schedules correctly.The coach 08:00-18:00 schedule is being showed properly from 2023-11-20 to 2024-01-20. But the other...
Using database view we are able to merge two tables but we are not able to get the data in columns example: if we are merging time worked and case table using database view but service types in case table are not getting in columns for reporting purp...
I want to call external APIs from Order Management and Catalog. How to do that?If any more details is required please let me know.
Hi experts!In the "CSM Standard Ticket Conversation" widget, there is the "sn-avatar-once" tag that will display the avatar of the user. I would like to know if there is a way to display the anonymous icon instead of the name initials on the avatar. ...
I have a catalog item that references the cmn_location table. When the user selects a location, I do not want it to display the location name, but the site code [u_site_code] on the form. How can this be achieved?
Hi Team, I am drafting the below script to extract the HH:MM:SS from a date/time field for mapping to other fields ---However, I'm seeing a 12-hour discrepancy. Please observe the attached snip [PFA-1].Can anyone help me understand why there are two ...
Hi ,I have3 different assigned groups(X,Y,Z) on task form1 field as sub status on task form(if assigned group to X) then members of Y and Z should not be able to edit the substatus field on the task form (if assigned group to Y) then members of X a...
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
Hello,We have a requirement that certain requests should open regularly at predefined intervals. What would be the best way to implement this? I noticed that Scheduled Jobs directly provide the ability to generate a request via a template, but the sc...
So, the use case I want to build is, let's say a user uploads an ID card in the record producer in the CSM portal, then automatically fields related to that ID card get automatically filled as soon as the document is uploaded. Can anyone help me unde...
I'm trying to create a folder for a SharePoint site but I can't create a folder with the flow action in Flow Designer. Tried testing the 'list items in a folder' action and it works but the fields for creating a folder show access is denied, folder n...
Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...
Hello esteemed community members! We have a checklist component in our CSM workspace and we would like to add the options of : 1) Editing an existing checklist (adding new checklist items) or creating a new checklist within the record in workspace. T...
Hello all,How to enable additional comments for external users in csm portal. thanks in advance..
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs, I want to initiate an workflow so that third party APIs can be called. I am trying to do this in the l...
