Hi, I'm doing custom themes and branding on customer's CSM Agent Workspace as this documentation says. What is the custom property (command) in sys_ux_theme CSS for changing colors of "search" and "notifications" icons (see picture attached what I me...
Hi All, Could you please help me on below issue. After customer registration done from CSM portal , it will goes to approval. once approval done , system will create a record in user table. Request : customer record should be created in user table i...
Hello, To verify whether we have a defect on our implementation of ServiceNow, I am trying to produce a list of Catalog Tasks (SCTASKs) or Request Items (RITMs) or Requests (REQs) where: State of the SCTASK/RITM/REQ is [Pending] or [Work in Progress]...
When a request is created for particular catalog item then case should create and whenever the changes happened in case that should be captured in request ritm comments. How to achieve this.. Thanks in advance..
Hi All, We have a requirement in that we need to show only catalog items which are present in sc_cat_item_company_mtom (Available for companies) table. In this table we can create records in that we need to mention catalog item and company. If the lo...
Hi I am getting below error while executing the flow to create a case. Please help to understand the error and fix it. Flow Designer: Operation(MDM VMD Case.Create Child Case$1.startSub) failed with error: com.snc.process_flow.exception.OpException:...
Hello, How would you make a copy of the Resolution notes to Comments mandatory? This is what the CSM Manager is requesting so that it only has to be recorded once. Pretty sure she's aware it will send a notification. Thanks, Trish
Hi, I try to enable customer service agents to create incident records from cases. According to this documentation, it requires Customer Service with Service Management -plugin and roles; sn_incident_read &sn_incident_write to user.I have that plugin...
We have 3 different SSO 1) SSO for SP redirection 2) SSO for CSM portal redirection I have tried to update SPEntry page to redirect user after SSO login But its not working, i am able to get that log as condition becomes true. what is way to redi...
Hi CSM experts I am going to be rolling out ITSM and CSM shortly and wondered if there were any recommendations out there or potential issues to avoid regarding the rolling out of CSM after configuring ITSM. Also I am going to be implementing Single...
In our team, when we make knowledge articles, we import word documents to a knowledge base and apply CSS to arrange the appearance. We also want to apply << target="_blank" rel="noopener noreferrer" >> to every LINK(URL) in the knowledge articles.*No...
Hello SN Community, I am trying to trigger an event based off the conditions that the case is closed and the additional comments changes. Currently, it doesn't look like the event is firing at all with my current parameters. I think I am calling it ...
Hello, I have thousands of knowledge articles out of which more than 500 are pdf articles, but if I search any word from the pdf it is not searchable due to OCR (Optical Character Recognition) issues. It is very difficult to find pdf article from all...
In ATF testing, We need to test for one catalog item and the requirement is like ., There is one field called "group" and the another field called "market" .The "market" field should be visible only when we select for a a specific group in group fiel...
Hai Team, I have a Task On customer service Portal, The task is we have Customer Registration in CSM portal, One Specific field is there "Registration Code'', How to Generate an Unique code for Users? Only if registration code enters, then only i'm a...
