After Clone Prod to dev - facing (MID Server )Basic authentication failed for user: mid_acc

[Baskarank053386]

In servicenow after clone the prod to dev instance it was facing the mid server (Basic authentication failed for user: mid_acc ) and continously tiggered the error in log table . And  mid_acc  in this user not in sys_user table after cloning the instance and how to resolve this issue?

[Baskarank]

Now , Create a user same as configured with MID Server and update the password same as configured with MID Server and add the mid_server role then restart the mid server but still MID Server is down and mid server user was automatically logged out? how to resolve this issue?

[Runjay Patel]

Hi @Baskarank053386 ,

This usually happen when during clone you have not preserve the service account.

You just need to reset the password again as it get overridden from prod.

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[Baskarank]

Now , Create a user same as configured with MID Server and update the password same as configured with MID Server and add the mid_server role then restart the mid server but still MID Server is down and mid server user was automatically logged out? how to resolve this issue?