after login it is redirecting to service operations workspace but it should go to native UI home
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12-19-2022 09:00 AM
When I am login with tier-1 agent having ITIL role and service desk it is redirecting to service operation workspace by default. but it should go to native UI home page.
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01-06-2023 07:34 AM
I have the same issue - itil users (non admin) are being redirected. Did you figure this one out?
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02-24-2023 01:46 PM
I am also having this same issue. Have you figured out why yet?
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04-14-2023 12:44 AM
Hi Vinod,
We recently upgraded to Utah and came across this. I resolved this by disabling the Homepage in UI builder, now when users login they are directed to the San Diego landing page / Next Experience Landing Page. (Some users were directed to dashboards which was a user preference that I removed, "my_home_navigation_page" was set to "$pa_dashboard.do" for some users)
Full solution:
From UI builder access the "Unified Navigation App" (URL Path - nav/ui)
Access "Unified Navigation Landing Page - Service Operations Workspace Audience" (under Home / Landing Page )
Click Settings in the header
Set this record to inactive and disable the audience.
Regards
