Response template are not visible in CSM Workspace

Suvarna Mohanra
Giga Contributor

‎04-11-2023 07:43 AM

Hello All,

 

Am creating some response templates in Snow but those are not visible in CSM configurable workspace can someone help me on this.

 

I've changed the screen condition of agent assist but still unable to load response templates.

 

Getting this message after configuring agent assist 

No Table Configuration

Please specify the Table Configuration

 

Regards,

Suvarna

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Priyanka0402
Mega Sage
Mega Sage

‎04-16-2023 10:17 PM

Hello @Suvarna Mohanra ,

Make sure you have selected 

Search context as Response Templates (Email).

Priyanka0402_0-1681708607594.png

 

and also add Email on Channel Related list in the Response template.
Priyanka0402_1-1681708607607.png

 

 

I hope this helps.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards

Priyanka