I (and my ServiceNow vendor resource) have followed all of the steps in https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/..., as well as a few similar sets of instructions, several times to get Agent Assist to display in CSM Configurable Workspace for my custom case type that is in a scoped app and it still will not show up.
I don't know if they are related but there are two odd errors in the log after trying to load the record page for the custom table but not the OOB Case table, one is long and attached and the other is below:
"*** Activity.Rules *** RULE FAILED with exception: table=sys_email, class=class com.glide.activity.rules.SysEmailRule, method=retrieveEvents"
We have agent assist working fine in the Service Operations Workspace for ITSM task types.
Has anyone run into similar trouble and been able to figure out how to get it to work?
